Caliber Collision 120 Connolly Road, Fallston, MD 21047

"I initially took my vehicle in after sustaining a rear-end collision right before the holidays. Kirk, Lisa, and the rest of the team at Caliber Collision Fallston were extremely helpful and transparent throughout the entire process as this was my first major automobile collision. From dealing with insurance, to providing frequent updates, they were excellent. I would suggest their shop to anyone that is looking to get their car fixed after a collision that want skilled, competent technicians and staff to care and look after their vehicle. Easy 5/5, especially at a time where customer service is severely lacking! Thanks to Kirk, Lisa and the rest of the Caliber Collision staff!"

"I have had 3 different repairs done at this shop and their work and customer service is amazing. Never had an issue, car came back each time beautiful and was always kept inform about the progress and when the car would be ready. Staff is super friendly and treat you like family. Definitely recommend to anyone."

"I had an AMAZING experience at Caliber Collision. I came in with a large dent on my passenger side door and wasn’t sure how long I’d be out of a car. The team assured me they could fix my car quickly. I worked with Kyle through the entire process and he was an absolute pleasure. He walked me through the logistics of fixing the dent and kept me updated through process. Can’t thank Kyle and Caliber Collision enough. I was driving just a couple days later and the process barely interfere with my life. THANKS!"

"Caliber collisions did a great job visually on the repair. The night I picked up the vehicle however, I returned it due to a squeaking sound I did not hear before the accident. I was told the next day nothing is wrong with it and it is supposed to make that noise. Two days later, my check engine light came on and I returned my vehicle to caliber collisions. I explained the situation and was told that if it was related to the accident they would take care of it, but if it was not, I would be responsible for repair costs. I asked if I would get a call first and was told yes. I got a call the next day telling me my turbo was bad, and that my battery sensor was bad, both not related to the accident and coincidentally new in the two days since I dropped it off. I was charged $125 for the diagnostic fee. I now have it at my local dealer, just hoping that it will be covered by warranty. I am extremely disappointed with the way caliber collisions brushed their hands of any responsibility, and then charged me for doing so! This will now not be included in my insurance coverage and I will be responsible for two repairs that appeared directly after the repair (when I said something wasn’t right right after the repair). I have not had a single issue with the vehicle prior to this accident."

"Great job! Fast, reliable, and very communicative! I was super satisfied with my truck repair. The turn around was great and I was very happy with them wanting to get the job done the right way!"