Mr. Tire Auto Service Centers 2212 Belair Road, Fallston, MD 21047

"Purchased tires here in the summer and discovered last night that they cross-threaded one of my wheels and destroyed multiple studs. Set an appointment for first thing this morning and received confirmation about the appointment time. When I arrived at the store for the appointment, no one was there. I called the neighboring stores who told me they could not help me because the store that caused the issue needs to repair it. Tried coming back later in the day and the shop was still closed. After calling customer service, I was told that all sister stores have to be able to correct the issue if I showed receipt. After explaining that the stores said they wouldn't and asking what I should do, she put me on hold to "check into this." The call then went to a random voicemail with no resolve. I am still without answers but will try calling the other local stores again and re-explaining what the customer service rep told me. You would expect a shop to at the very least to not book calls when the store is closed. I'm extraordinarily disappointed in both the quality of work, disorganization, and customer service of this organization. I would highly recommend saving yourself the headache and finding another business to work on your car."

"Setup an appointment online for 8am to get my tires changed. I showed up and the door was locked with nobody inside, I called and nobody answered. Definitely don’t recommend. Maybe they do decent work? If they show up"

"Took my car in today for new tires, and I have to say that Dustin and Al did a great job. Both of them talked to me about the process, and explained what they were going to do before and covered some points after the job was complete. Nice environment and friendly. I will definitely return."

"Dustin was pleasant. No manager there as I had to return 4 times to complete a tire replacement. Just one tire. Manager was there the 4th time. He was sarcastic and no help. Will never return"

"I have always had good experiences with Mr Tire. I was especially impressed this trip because I went in thinking I needed tires and brakes but was told my brakes were fine. I really appreciated the honesty because I felt like brakes could have been replaced and I wouldn’t have know I didn’t need them. Thank you!"