Autobody Evolution Parkville

"The customer service here is horrible and unhelpful, the repair service was late and the manager Is rude.… My car was hit from behind and needed a bumper replacement. I was referred to this shop in August through Geico (the other guys insurance) . The repairs were a week late and once I picked my car up, they told me my bill would be covered by geico and I wouldn’t have to worry about it, so I walked away thinking everything was fine. Months later I received multiple emails and voicemails saying my account was going into collections because of an unpaid bill?? Once I became aware I tried calling the shop to get some clarification. Turns out geico never sent the payment to the shop but sent it to me instead without their knowledge. I assumed the money was an additional payout from the accident (stupid, I know- but this was my first car accident) because the employee told me the repairs were already paid. After not getting much help from the accounting team, I ended up speaking to the manager, Will, and he admitted this was a peculiar mistake on Geico’s end and they were supposed to receive the payment instead of me. I told Will I was willing to make the payment because obviously there was just a miscommunication but was hoping he could give me a discount or something for the inconvenience. He immediately accused me of trying to scam him and when I tired to further explain myself he spoke over me and yelled over the phone, telling me he did nothing wrong and I owe him the money and there’s nothing he’s willing to do to help me out and then threatened to put my bill in collections again. I didn’t expect much of a discount but hoped they could work with me due to the circumstances — this is nearly $600 they’re asking for months down the line after telling me I was in the clear— but nope. The customer service here is horrible and unhelpful, the repair service was late and the manager Is rude. I ended up paying so I wouldn’t get sent to collections but if you have a choice to go somewhere else, I would!"

"I’m so glad I decided to bring my car here to be fixed! The communication, service, and timeliness (especially during the holidays) were unmatched. A special shout out to Jen! Her customer service was so good that I almost felt empathy from her! She made sure to keep me updated about parts and delays. Keep up the great work."

"Took care of our less than 6 month old car after someone backed into it. Good with communication and they made sure we were happy with the results!"

"Staff was incredibly unprofessional; filed an insurance claim and they refused to work on my state mandated intoxilock vehicle, because it had an IID. Provided unused sealed mouthpieces as well as instructions on how to start vehicle from Intoxilock. There's a reason this company is doing millions less in sales than it's competitors. Very rude staff is one of the few."

"Very Efficient, and Communication was on point even with not so great news! We have had to use them twice in 30days!!! Definitely will return if needed in the future!"