Heritage Honda Parkville

"What a great experience and wonderful dealership! David S. was a wonderful person and salesperson. He was very patient and spent lots of time finding the right vehicle, at the right price, to fit my budget and needs. The Honda I purchased was clean and fueled up and ready to go. I know I can rely on David to answer any questions in the future. I would also like to thank Oliver, Justin and Mohammed for all their assistance , professionalism, and knowledge. Everyone was enjoyable to work with! A Great Team!"

"I had been taking my Honda here for for maintenance thinking that my car would be taken care of by the makers of said car. I brought it in for service and a week later I was stuck on the side of the road with my car overheating, there was no coolant. I had it towed after filling both the radiator and overflow because I was nervous to cause damage. From the beginning I did not like the tone of how Mark spoke to me, I let it go and then he called to tell me I had a blown head gasket and that I just needed a new car or pay $3,200. I had that issue in a car many years ago and I did not experience that with this current issue with this car. I decided to have it towed elsewhere after coming up and driving my car around the parking lot with no issue, no overheating which it would do if I had a blown head gasket. The other shop kept it for 2 and 1/2 days to thoroughly inspect, and to retest multiple times. There was nothing wrong with my car besides wheel bearings that needed to be replaced which I originally brought up at my original appointment at Honda. Please be aware and question them, get a second opinion. Luckily I am not totally ignorant to the functioning of a car which what I think they expected me to be."

"When you go to this dealership make sure that you want a Honda because you don't have to much other vechicles to choose from. The dealership is extremely expensive and the SUV is the ugly vechicle on the road. They dont know how clean the vechicle. Take a good look at your vechicle because they sell part of trash. they sold me a vechicle for 26,7050 Honda HR V with 26,800 miles, but car had scracthes mark all over vehicle , broken light l and I had to buy a new batteries in less than 3 months for AAA , the A16 light came on, it no cargo cover anybody can see in the back of vehicle. This vechicle shouldn't not been sold until the someone look at it. This dealership is too expensive to be selling trash or vechicle that is mess up. No price on the vechicle in the parking lot, therefore you have to walk distance to go the Agent. This been the worth experience I ever been with a dealership. I left the company and went to Toyota brand and I hope this will be a better choose for me. Make sure that you know it a different between a maintenance inspection and a safety inspection the vechicle need both. Which me luck, but will never go back to the Honda dealership, especially Heritage Honda on Parkville. I support to trading this vechicle tomorrow for 2018 Rave Toyota with 27,000 miles 27,550"

"Brought my 08 Fit in to the service department due to hesitation when accelerating. Ed Jones was so very helpful and kind. He had my car fixed and back to running properly without trying to upsell me on things that were not needed. I will definitely be returning for all my future service needs. Major kudos to Ed and the entire service team. Thank you kindly."

"The people here are kind hearted, everybody speaks to you. They treat you like you're special person to them. Dora Norman, Service Advisor is an exceptionally kind people person. I trust Dora, she's smart and will not deceive you. Dora is the only reason why I travel from far away to get my car serviced at this location. Dora, makes me feel like I'm leaving my car with my best friend. Actually, I believe all the Service Advisors are very honest people...but Dora is the " Diamond"! The culture at Heritage Honda is one of honesty to the customer at all times. On my recent visit I met the Service Manager, he personally listened to my concerns and took prompt action to address my concerns. I was totally amazed that he did that. I was even more amazed that he was waiting for me upon my arrival after I had left a voicemessage. To me this was Gold Diamond Service. What more can you ask for then to have leadership involved to help resolve your issues. How can you go wrong when you have all these incredible people working together to provide excellent service and customer experience. I recommend that people in the Baltimore area should use Heritage Honda Service Dept and stop dealing with these 2nd rate auto shops. Heritage Honda is a Grade A Service Shop."