Jiffy Lube

"Regular oil change. Took a little longer due to also having tires rotated. I was 1st customer there & was waited on as soon as they opened at 7:30. The service person had me move my car to the garage door & then already knew my name due to license info stored on their computer since I'd been here before. I exited my vehicle & after the service person checked my car in, I was shown to the waiting area, & the service person moved my car into the bay. They did get busy as soon as they officially opened. Five more customers came after me. All the employees were polite, helpful, & efficient. They did not try to sell me anything I didn't need. And checked my brakes for free & they honored my Jiffy Lube coupons."

"While getting an oil change, I was told that Jiffy Lube can only use synthetic oil and cost me $71.20. So when I went home I looked up the previous oil change from 5/13/23 for $47.62. Please advise when your policy changed or was I taken advantage of?"

"I first came here about a year ago for an oil change. In and out in like 10-15 minutes, easy peasy. No issues. Came in for another oil change this past Sunday. They weren't really all that busy, but it took way longer than it should have. They finally rung me up to pay and I thought I'd be done in another few minutes. Nope. I'm watching them take a *painfully* long time to put my splash shield back on. It was another 15 minutes between paying and finally getting my car back. Only to find out as soon as I got home that they didn't put the splash shield on right. Didn't have time to go back that day, so I thought I'd drop by on the way home from work the following day. Mind you, their hours *clearly* say that they close at 6:30pm Monday through Friday. I pull up at around 6 and they immediately try to shoo me away, yelling at me that they're done for the night. Uhh...if you close at 6:30 and I show up at 6, you're *not* done for the night, thank you very much. Had to get out of my car and explain to them that *you* didn't put my engine splash shield back on correctly. They took my car in and did fix it for good in a good amount of time. I don't think I'm gonna take my car here anymore, though, because they don't seem to know what they're doing more often than not."

"I went to get an oil change and also requested they look at the brakes. They said I needed new brake pads and that it would take 2 hours. After 2 hours they tell me they received the wrong part. I asked for my car back because I had plans for the day. They said it was apart and I would have to wait. I waited 3 1/2 hours and missed my trip. I was angry and thanked the tech for making miss my trip and he replied "You have new brakes, you are welcome" Wow I am never ever going there again!!!@!!"

"The service, attitude workers was outstanding. My only criticism ( which is why my mark on efficiency was low) my car still is popping up with a reminder to get my oil changed. It was not reset"