The UPS Store

"I made a phone call to the UPS store in Wilde Lake, Md and the CSR I spoke with, Mr Darrien, was very polite, well spoken and courteous. If he didn't know the answer to my question, he kindly went to his mgr, Mr Andrew and ask. For me, I do not get that kind of attention from some CSR, but Mr Darrien, I did.. So thank you for your service, Mr Darrien and his mgr, Mr Andrew for Great Customer Service. Ms. E. El"

"If I could give this place a negative rating I would. Showed up exactly at 6pm and as I was walking up to the door the UPS worker saw me and locked the door right as I was going to open the door. The package was already paid for and when I told him that he just stood on the other side of the door and looked at me. No words nothing just stood and looked at me. Was I there right as they closed? Yes absolutely but you would think every once in a while just a little customer service would go a long way. Do not recommend this UPS store location at all."

"I was happily greeted by a tall Latino man and was very customer friendly (handsome as well) and was very effective with his work. Definitely recommend this store. God bless, and keep up the good work"

"This store is not what it is used to be after changing ownership. Now they are late to open and turn customers away for notary service saying that they need to focus on serving the customers already in the store. They said to call ahead before coming for notary service but they don’t answer the phone. When they finally answered the phone, then they said No because they had other appointments ahead. And they refused to make appointments for notary service."

"Receipt says you can exchange certain items (including boxes), but the store owner "just implemented" a policy refusing exchanges or returns. The customer service reps were nice, however."