The UPS Store

"do not believe these reviews!!! The people here are just lovely and kind -- I come here rather than the one in Oakland Mills -- jist for their service"

"Complete opposite of helpful and friendly service. Will not use as much as possible and stick to FedEx."

"ALERT: Terrible customer experience / friendly suggestion to patronize elsewhere. So, recently I had the displeasure of having to ship a wedding gift to a cousin in Chicago. I took my items to the UPS Store #0275 in Kings Contrivance, due to the bulk of the items and my desire to patronize a local shop in my community. I've made returns to Amazon there and its been a pleasant experience, friendly staff just doing their jobs, no complaints. Well, my latest experience makes me what to issue a warning to future would-be customers: perhaps consider taking your business and packages elsewhere. This package to Chicago was 3 items, which I was told would need their own boxes. Fine - $25 per box. Then came the shipping - $68. Total - $143. OK - it sucks, but at least its on its way, new couple will be thrilled. NO. According to UPS, they made 3 attempts to deliver the package (which were NOT documented and they would not tell me the timetable upon request), and when any those "attempts" failed did they call the phone numbers I gave to inform the shipper (me) or the receiver (my cousin) that they were trying to deliver? Nope. Did they leave the packages at the local shipping hub and offer pick-up options? Nah. What did they do, you ask? They shipped them BACK TO THE COLUMBIA UPS STORE #0275...Just like that, $143 up in smoke. Long, protracted story short (Too late), after contacting UPS Claims, Support, the store and the Better Business Bureau, I was, with so very little endeavor at civility or negotiation, brutally rebuffed by the store. Now, perhaps this is an isolated incident. But, in good conscience, I felt it prudent to warn others that you'll get no advanced notice of this outcome should you bring your shipments here. You'll get assumptions about what you ought to have known could happen, and they'll just take your hard-earned money and smile because they know you have NO RECOURSE for their lack of customer service. Shop wisely. Maybe try FedEx. :)"

"I have never had such wonderful service at a UPS store until I visited here! With new management, and a new team, this store made my huge shipping order a breeze to process in the middle of this holiday season! This is truly a hidden gem! I will be only utilizing this UPS store from now on! Thank you for your incredible service, I will be back!"

"This UPS Store calls me every couple of months about a mailbox that someone opened and is apparently not using or paying for. The person put my phone number down as the contact number, for some reason, and despite my asking them to take the phone number off of the account and stop calling me, they continue to call me. I don’t live in Columbia, have never lived in Columbia, and I tell them this every time. So, yeah, if you reserve a mailbox here, please make sure you put the CORRECT number down as the contact so this store and their employees don’t call some innocent person on the other side of the country every other month and harass them about a mailbox that isn’t theirs."