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NTB-National Tire & Battery
17608 Valley Mall Road, Hagerstown, Maryland, United States
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About the NTB-National Tire & Battery
NTB-National Tire & Battery is a trusted car repair and tire store located at 17608 Valley Mall Road in Hagerstown, Maryland. Our experienced technicians provide top-notch service for all of your automotive needs, from tire replacements to oil changes and everything in between. With a commitment to quality and customer satisfaction, NTB is your go-to destination for keeping your vehicle running smoothly. Visit us today and experience the difference for yourself.
17608 Valley Mall Rd, Hagerstown, MD 21740, United States
Opening hours of NTB-National Tire & Battery
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 20:30
Friday:
08:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
09:00 - 17:00
Reviews of NTB-National Tire & Battery
"A little late of a review but none the less . Last summer around July actually I brought in my Nissan rogue for a flat repair . Never brought my car in there or been there before . But they were one the few places that were open. They were super friendly there . Awesome people awesome service. They were quick at repairing my tire. Now here is the big catcher. I was in a tough spot a lot going on with my life . When they called me up to get my keys they said have a nice day . I said what do I owe you . They gentlemen at the counter smile and said have a nice day . I got in my car and broke down. I just lost my son and it was something so simple like that . That really made me smile for the first time in days."
"Brought my van here for an oil change and a tire rotation last week. I notice oil spots on my driveway so I looked and could see oil dripping underneath. I took the van back in to explain I just had it there for an oil change and rotation and now it is leaking oil. The person at the counter was not apologetic or sympathetic at all, they seemed more annoyed like it was my fault. There were customers ahead of me so I had to wait for my turn. When the van was taken back I went and watched everything. The tech put the van on the lift, inspected underneath then brought it back down and started looking at the oil filter on top(2018 Chrysler Pacifica 89,293 miles) it appeared like it was loose. The tech then took the oil filter cap off and was inspecting the cap and then brought in another tech to also inspect. He then raised the van back up and drained the oil. The tech then cleaned the oil underneath and put the drain plug back in and lowered it back down. Then it just sat there for 20 min and started working on other customers. Then a delivery came from the parts store with a new oil filter. After a they received the new filter the tech put the new included o-ring and filter on the cap and then installed it into the engine. Which then made me realize the tech never pulled and old filter out which leads me to believe they never put a new one in last time. The tech then removed the lift arms so I went around the the tech or manager at the desk and was told the o-ring failed and explained how O-rings could fail from getting old or being over tightened, and stated they replaced the filter and o-ring and did a whole new oil change at no extra cost like I should be grateful for the second oil change. Never once was there an apology for my inconvenience or time wasted coming back there. And waiting for almost 2 hours. The tech also never checked the lug nuts for a re-torque even though their paperwork states it is required after 25 miles. I guess they don’t follow their policies too well. While waiting for my car to be looked at, the customer before me Kathy with her black Chevy equinox was there because she didn’t think they actually rotated her tires because the same tire was showing low on air which should be on the front of the car now. and when they finished it was explained that they forgot to re program the wheel sensors so they went ahead and took care of it this time. Again not one apology or concern for the customer’s time. I have had other work performed here and suggested this shop to all my friends and family for their quality and professionalism. This last service has changed my mind for sure. The manager or tech behind the counter had to send other customers away and was just complaining about the new management because of the services removed from their catalog. I will just have to go back to the dealership from now on as the cost is the same but the service is better and more reliable."
"I trust this place to take good care of me and my car. Joshua is friendly and helpful and takes time to explain things. Outstanding service!"
"I just want to give a HUGE shoutout to Joshua & Dan…. They were so patient & helpful! The overall service was on point! 10/10 would recommend bringing your vehicle here for all services !"
"These guys were great! I had actually scheduled to have 4 new tires put on my car somewhere else and thought I did it here at NTB Hagerstown. To make long story short not only did they squeeze me in and did my tires but also matched the price and called the other tire place that I was supposed to be at and got my deposit refunded to me! Good old fashioned customer service that you don't see much of anymore! Definitely do business here again. A+"
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