AAA White Marsh Car Care Insurance Travel Center
5375 Campbell Boulevard, Nottingham, Maryland, United States
About the AAA White Marsh Car Care Insurance Travel Center
AAA White Marsh Car Care Insurance Travel Center is a one-stop destination for all your automotive needs. Located at 5375 Campbell Boulevard in Nottingham, Maryland, this institution offers a wide range of services including car repair, insurance coverage, travel assistance, and more. Whether you need a tune-up for your vehicle, want to explore insurance options, plan a trip, or simply shop for essentials, this multi-functional center has got you covered. With a team of experienced professionals and top-notch facilities, AAA White Marsh Car Care Insurance Travel Center is your go-to place for all things automotive and beyond.
Photos of AAA White Marsh Car Care Insurance Travel Center
5375 Campbell Blvd, Nottingham, MD 21236, United States
Opening hours of AAA White Marsh Car Care Insurance Travel Center
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Closed
Reviews of AAA White Marsh Car Care Insurance Travel Center
"Moved to Philly and needed to get my car registered. AAA was amazing overall. The process of getting my ‘electronic’ title from my previous state was the hardest part. AAA had the wrong fax number and I had to follow up several times both with my vehicle financier and AAA. I was in a rush due to my registration expiring in the same month in the previous state. After getting my title, the process moved along incredibly smoothly. David in the title department, Regina and Jason in the insurance department and Juan in the mechanic shop took care of all my business in a few hours. I recommend getting an appointment ahead of time for everything including your inspection. Overall, it was a smooth process. I’ve been a AAA member for over 40 years and the company always seems to deliver a quality experience. Thanks!"
"This is a great office, came in for my tires to be installed, Greg was very helpful with different options, Lori (Membership Specialist) and Valerie (Travel Agent) were super helpful staff members and had amazing resources to share with me. Definitely recommend this location to anyone."
"I am definitely use to a different AAA experience than I received here. Usually they really check over your car refill all the low fluids lube everything with your oil change. Not at this AAA I was very disappointed. Not even a printout of the checks they performed."
"I have received the absolute worst customer service that I have received in my life from this location. On Monday 8/28/2023 at 3:43pm, I left out of my job and had a flat tire. I called AAA for assistance and the driver arrived in a AAA van at 4:44pm. He proceeds to remove my tire and put on my spare & at some point during this process, he breaks one of my lug nuts or bolts or whatever it's called. Accidents happen. He called his supervisor who advised that I should not drive the vehicle and should go to a tire repair shop. The supervisor advises me that they will be paying for the repair. I ask the driver to just follow me 1.1miles to a AAA care care center so that we can get it repaired. We get to the AAA car care center around 5:30pm and upon walking in, we are greeted by a gentleman who directs us over to the car care counter. When we get to the counter, after standing there for maybe 2 minutes and not being acknowledged, another customer comes in behind us. At that point, both of us are acknowledged and we tell them what is going on and that I need service. The gentleman behind us is there to pick up his car. The staff member proceeds to say that he is going to check out the guy BEHIND ME and will then help me. WHAATTTT???? Once they start my write-up, they point out that it's now close to 6pm closing time so of course, they will have to look at my car tomorrow (Tuesday). Fast forward to Tuesday, it's 1:30pm and I have not heard from anyone with a status or anything. I call and get in the queue for a call back when someone is available. Fast forward to 3pm and then 3:30p, I still have not heard from anyone. Finally at 5:08pm someone calls me from the AAA car care center just to tell me that they were not able to get to my car and it will be "next" first thing Wednesday morning. Wednesday comes and it's 12:30pm and I have not heard from anyone, so I call for a status update. No answer. At 1:59pm, I get a call back from someone finally BUT he is advising me that they STILL HAVE NOT LOOKED AT MY CAR but it's next. So they have had my car for 17.5 working hours and no one has looked at anything. AND I made the terrible mistake of googling how long this repair should take and it said less than an hour. This cannot be real life!!! At 5:17pm, I call back again, can't get anyone on the line, select a different option and the AAA rep tries to get someone at the car care center. She is able to get someone on the line who says that he JUST got my work order in his hand and my service is complete. Wonderful right? Nope! So the supervisor of the rep that broke the lug nut is paying for the service. So I let the guy know this AGAIN (as this information was provided when we dropped the car off and they provided them with his number to call him when they are ready to receive payment) and he says to me that he will give that person a call TOMORROW to receive the payment! NO....I want my car today. NOW the AAA car care center worker, can't figure out what he is supposed to do to be able to take the payment. At this point, I am beyond IRATE and I advise him just to ask someone else or call someone else on the phone for assistance because I would like to pick up my car as I have been stranded at home for 2 days with no car and unable to go to work. No, I can't just uber or lyft the hour to work because then I would be submitting a reimbursement "request" to AAA which could be denied which would further send me over the edge. I even looked up public transportation which would take over 3 hours with a combination of walking, bus, train and lyft. He tells me that he is there alone, has other customers that he needs to assist and does not know who to call nor have the ability to call anyone for assistance because he left his phone at home. I have to be being punked. Needless to say, I will NEVER visit again nor would I advise anyone to use this location. I would drive up interstate 95 with no wheel and flames coming from my car before I ever set foot at this location again!!"
"Awful. Paid $8,100 for an "engine replacement"... The photos attached are the FIRST time I picked it up, and after 11 miles the belts came off. I lost power steering and brakes... I was doing 55mph on 695 when it happened. I genuinely thought I was about to die. A 4,600 hunk of metal with no brakes or steering. Scary, right? It gets better. Trust me. I took it back. They kept it another week, and now I can't put gas in it. Seriously. Pump just clicks because it thinks my tank is full. The vapors are pushing against the nozzle, or gas is coming back up the tube. Gotta wait until Monday (J&H tires are going to perform a full inspection behind everything on the invoice) to see what they did wrong. Again. For $8,100... You'd think I'd have a working vehicle. I don't. It starts very rough, has a check engine light on (ironic considering this was supposed to be an entire engine replacement), blew my AC compressor out (the belt failure broke it I'm guessing) and it needs MORE work then when it went in. DO NOT GO HERE. DO NOT GO HERE. DO NOT GO HERE."
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