K & L Automotive & Towing

"Keith showed up to take my car on his flatbed and I was I was emptying my passenger seat. He was talking to my partner telling him that we needed to call in the morning and that he would work with us on price. I was super grateful. So we asked what that would be and he responded with around $250, $200. When I called the next day I got a busy message that wouldn’t let me leave a voicemail. I got through after calling again to get his partner who tells me that my car has been there for over two days and it wasn’t even 24 hours and almost $500!!!! I told him I need to speak with Keith and the timeframe doesn’t match let alone the price and I would like to get my car so please have him call me. He told me that he had an emergency with his daughter but said he would call me back. I totally understand as I am a business owner and mother. That Call came at the close of business day of course. The site says they’re open till 5 on Google and he told me 4 o’clock when he was calling me right before 4 just to tack on another day but when I was calling and had somebody available he would not cooperate and even as a business took out his daughters emergency on me just to charge more money. I called the next day and he refuses to tow the car anywhere. I was told I had to get my own tow company. I had my partner call since this man thinks I couldn’t hear from 5 feet away what simple instructions were being told to call the next morning and the price frame. My partner called from work in front of all of his business colleagues to hear nothing but excuse after excuse. Super smart attitude and if he can’t be there so I can pick my car up with the partners dispute on time and double the price Keith gave, I had to wait for him. With you having our possession we are following your instructions and we are fully capable adults of handling simple instructions. He said we misunderstood and we were supposed to call that night but since his emergencies in towing the car the next day he made sure he called me at the end of the day and then said no, I’m leaving! I told him the issue is that everyone’s at work until four and we would have to drive in from the city so we probably couldn’t get there until at least 5 or after so I don’t know how he goes from the day he puts my SUV on the flatbed saying his rate of $200, $250 and working with us would be that night when every day we’ve called he’s making sure he’s not willing to stay open even to the time he’s designating to google businesses. I could’ve been there by noon the first morning after him putting my truck on the flatbed but I couldn’t get through or leave a message and then his emergency he takes out on the customer. If we could’ve got the car that night I would’ve went right there and paid it but he plays games and that was never said until he disrupted me with his emergency. All he is doing is trying to take peoples valuables and keeping them for his own come up and then make himself unavailable. That isn’t working with people. It’s a con! Also being that this is the tow company I want to add that my partner asked for us to come pay if he would wait and if he could pay him to tow it somewhere else additionally which was a 10 minute drive and he said no to that too so you’re most certainly not doing anything but trying to keep my car. BBB"

"Stopped in on a cold messy day to get a small thing taken care of and after meeting the gentleman there I will definitely be back. Very kind. Very knowledgeable. He will definitely be my mechanic."

"Local Police have this dude in their pocket. It's all corrupt. Keith is a cash machine for West Mifflin Police and deserves to be bashed for it."

"Excellent service and honest and trustworthy with all the repairs"

"I was recently just in an automobile accident, you don't ever think these types of things will happen. As a result my car was towed to K & L Automotive. Keith is such an amazing individual! He is a true caring person! He personally took the time out of his busy schedule to bring me my purse that was in my car from the accident! He truly shows care and pride in all that he does! He has been keeping me updated each time I called, and has just expressed such kindness and compassion during this process! Thank you Keith and K & L Automotive for all you have done for myself and everyone else! I hope that no one ever has to experience being in an accident or towed. If the unfortunate circumstances were to arrise I definitely would recommend trust and feel safe with Keith and K & L Automotive! Thank you again!"