Mike Kelly Kia

"I had to have my 2015 Kia Optima towed to Mike Kelly in early December 2023 when the engine locked up. I was unable to actually follow the tow truck there as it was during working hours. I called the dealership to confirm the vehicle had arrived to which I was told “that’s not on my tow list it’s on the other service guy’s list.” I was told he would walk the lot to see if it was personally there. No call back from Matt or Jared. I had to drive to the dealership myself to see if the car was there. To which I discovered they left the drivers side window completely open while it was snowing. Additionally, I asked that my ex husband’s information be removed from the account and my information listed moving forward. Fast forward to today when I called to check the status of the warranty work to be told that the car was done. I picked up the vehicle and my ex husband’s information is listed all over the paperwork. Needless to say that he was contacted instead of me. In fact I was never contacted about any of the process unless I took the initiative to contact the dealership. After a call back to the dealership, I was again told the information would be updated and separated. There is NO reason that a business cannot update contact information when providing service. I recently purchased a Kia Telluride from another dealership and will think twice before taking it to Mike Kelly for any warranty or service recalls."

"Excellent service with very fair and reasonable pricing—and best of all they're upfront and HONEST. Shocking! No hassle, no fuss, no stress. The atmosphere was great and friendly instead of being dark or heavy like at other places I've been to. The vibe was good from start to finish. The saleswoman I dealt with, Kelly Crawford, was by far the nicest and most professional person I've done a deal with. The final person I dealt with was a finance manager named Jason who was professional and a straight shooter—he did not press at all for extra warranty or added services, and simply informed us of our options. This was a very professional and polite team and it stands as the best experience I've had with a dealership. And I've dealt with many different dealerships in my lifetime. I will definitely be doing business again in the future. Highly recommended! ✮✮✮✮✮!"

"I just had some work done on a Kia that I own. Matt Puchnick was great to deal with. He has great communication skills and knowledge and was very polite. He told the customers ahead of me about the complimentary beverages and showed them the waiting room. Great experience"

"I was recently at Mike Kelly Kia to have my 23 Forte looked at for a check engine light. Mind you, I bought the car new from them in February. So after waiting almost 3 weeks for my appointment, I have my wife drop the car off with specific written instructions for them to mount my snow tires and fill with nitro, of course troubleshoot the engine light and also top off the coolant. 3 hours later I get a call from them stating the engine light cause was from a dirty air filter. Mind you, it is the second time coming on in 2 months and I personally checked the filter when the light came on. So I went to pick it up and the half wit service manager tried telling me the engine light wasn’t on when the car came in, which was a lie. He said the air filter was missing pieces, also, another lie. So I walk to my car only to notice the wheels were covered with a white chalky substance. When my car went in it was spotless. That’s poor service in my opinion. After my experience with the engine light “mystery”, I wasn’t surprised and had low expectations from these clowns anyway. So I get home, pop the hood and, you guessed it, more disappointment. The morons left the battery terminal cover off and laying in the engine bay. When they were removing the air boot, they left a mess of lube overspray all over. A simple wipe with a rag would have done wonders. More signs of their utter incompetence. I also found the coolant to be still low. Fast forward to today, one month later. I’m changing my oil and look at the washer fluid reservoir to find it full of GREEN ANTIFREEZE!! Those derelicts put the coolant in the WRONG RESERVOIR!!!! I mean, the blue lid wasn’t enough to prevent this? From a “certified” technician!?!??? Come on. They will be getting a call from me. Complete morons. I wouldn’t let them wash my windows. Let alone touch my car ever again. My apologies for the long review, I just hope to save everyone the trouble they can certainly EXPECT from these totally incompetent idiots. And trust me, I know this won’t get me anywhere with Mike Kelly, as my expectations based on experience are nonexistent. Take your vehicle ANYWHERE but here! Monkeys could fix your car better than these people."

"I recently had my car taken to Mike Kelly for a service issue. Lisa, the service manager, was very helpful and communicative about giving me updates about my car. They helped to get me a loaner car while mine was being evaluated. Matthew called and gave me clear updates about what preventative services were recommended. Overall, a very positive experience. I bought my car here as well and was very happy with the purchasing process."