AAA Cranberry Township Insurance and Member Services

"So thankful that PA AAA offices assist and can file vehicle issues, not all states do that service and I can not be thankful enough for the dedicated knowledgeable staff."

"Awful customer service and racism. Had auto title work and was called to new rep ( minority) who couldn’t process. When I asked other rep to help, she said she wasn’t going to help her and i replied that’s not nice. Other rep then rejected my paper work. I told her she was wrong and that I would go to cranberry messenger up street to process and that’s exactly what I did! Going to report them to regional manager and NAACP"

"Road side service really sucks. We are 50 year members and twice they couldn’t help us. Battery died. while waiting for me at hospital. They had no battery to replace in car. Another time car just stoped on way to visit son. They didn’t not have truck available to take care to garage. Had to leave car and take Uber to cranberry to get other car at home. Membership fees seem to be getting higher and service is getting worse. In all fairness the service we had in previous years was adequate. We now need passport photos and I’m almost afraid to go there."

"We got there at 5:45 and they had a 45 minute wait. Granted they close at 6, but the miserable lady at the desk checked us in and said she would do the title transfer. The other guy showed up with the title at 6:00 and she then refused to do it because the other guy got there at 6:00. We could have had time to run down the road to have it done somewhere else had she said at the time of check in (5:45) that she could not do it today. Thanks to hynes notary they went the extra mile and actually waited for us to get there to do it. Past there closing time. I can say I will never use AAA notary service terrible customer service. She should have said at 5:45 she could not do it today instead of saying she would then because the other guy showed up 15 minutes later when there was a 45 minute wait already. Still had 30 minutes to wait. A hole move"

"Above and beyond service! The staff were very friendly and helpful with my out of state title transfer. They worked with me in ways that went beyond what was required, like helping me with a charger when my phone died as we were trying to complete the transaction. Additionally, they supplied me with bill-of-sale paperwork that can help prevent complications down the road related to my vehicle purchase, even though they did not have to even give me information related to that. It was an excellent experience. Recommendation: Bring cash for a discount from the transaction fee for credit cards and checks."