Aldrich Auto Body & Repair, Inc. 209 Lunenburg Street, Fitchburg, MA 01420

"Tyler is the Best!! Very professional and knowledgeable even after 24 hours of non-stop working!! Thank you for coming so quickly as my car was hanging off of a wall bc of my Loser Landlord that Doesn’t take care of His Prperty!!"

"I had such a disaster with this accident I had, the people at Aldrich made it SO much easier to deal with. They picked up my car from my home, texted me updates the whole time it was being serviced and had it ready BEFORE the original date, BEFORE the Holiday rush. Thank you Mark and everyone at Aldrich!"

"I waited three months for repairs to start. They inspected the vehicle In February so they could order parts in advance. I gave them an additional two weeks to get ready for the minor repairs. (It’s minor drivers side damage.) Now- in March- they are advising 14 days for repairs! I asked if it would be possible to get it back after 13 days so I can work next weekend at a hospital (40 miles away) and was told by Mark that didn’t look possible. He asked about my rental policy and suggested I use it. Are you insane!? If you need your vehicle back in a timely manner- don’t go here. If it were major damage I could understand but this is minor damage and the time frame is ridiculous. I would never recommend this company to anyone and I haven’t even got my car back yet! I cringe at the thought of what I’m going to get back. Pray for me. Obviously I’m going to need it. Update- I understand what you’re saying now but it would have been wonderful if he would have taken a moment to say that then. Perhaps you might reconsider allowing him to converse with customers. His negativity was quite unsettling. If he isn’t confident- why should I be? Despite the verbal complications, I increased the rating because of the satisfaction in the quality of the work. My door mirror vibrates and rattles when I go over 40, but the paint job matches and my door opens and shuts."

"Do not go there shop if you believe in customer-service. I had my rear bumper painted in March of 2017. The paint started peeling May 2017. I asked them to do a redo. This redo only resulted in my car looking worse than when I brought it and. I spoke to The Body Shop manager Mike regarding it and he tried to tell me that's what it looked like when I brought it in. In the pictures clearly show that that's not the case. Near the sensors be completely took off the paint and it's chipped in the circular sections as you'll be able to see in pictures. I requested to have my money back-and I'll go somewhere else and have a painted correctly they refused and said it was my fault. I've never experience such horrible service And non communication regarding a repair. The only way you will be treated with respect is if you're doing an insurance claim. I paid cash and felt like I was thrown to the back-burner because I wasn't doing a clean with a good charge out more. The redo was suppose to take 2 days they kept it for 3 and still couldn't get it right."