Desilets Auto Repair

"I'm posting this here and on the Phillipston one because they're both involved. We rented a uhaul on Thursday and they jerked me around for over an hour trying to get the truck I rented. The central MA uhaul dispatcher(?) didn't call me an hour before my pick up time like they're supposed to to tell me my truck hadn't been returned, so I drove all the way to Fitchburg (30 minutes out of my way) because he told me that I couldn't pick up the truck I wanted at the original location, so I get there assuming nothing was wrong, but oh look, no truck. The clerks here were pretty dismissive of how big of an issue with was for me and efficiently told me Thera nothing they can do but call the guy who had rented my truck and fine him. So after taking to the clerks at Desilets I had to wait 15 minutes when I was already on a tight schedule for the dispatcher to call me and tell me that they don't know where my truck was. Then the dispatcher tells me I have to rent a smaller truck because they just don't have any, and supposedly the ONLY one in the area is ANOTHER 30 minutes away. So all in all I was an hour late getting to my movers. So I had to pay for another hour, all because he didn't call me like they're supposed to and tell me my truck hadn't gotten dropped off. And to add insult to injury the truck they gave me was a death trap! The steering is way too lose which causes you to have to over correct constantly, when I would try to slow down the engin would Rev up to 4, and even unloaded it had trouble with hills, fully loaded I was going 25 mpg through most of the way through Mass. It'll be a cold day in hell before I rent from them again. I'm going with Penske from now on."

"I purchased a van on 10/21/23, with a new transmission. Driving it home the vehicle downshifted continuously. Returned it to Desilets on Monday 10/23/23. I called this morning and spoke with the manager because the owner wasn't in (?) and received more excuses about it being available mid week next week! These are the same excuses we have received for a month. This is a vehicle used for work and without it there is no chance to complete jobs. Yet Desilets doesn't really care to expedite the process! I am not sure how much repair work they do "in house" since they have supposedly sent this vehicle out to other vendors. They have not been customer friendly at all and I wouldn't recommend them to anyone! Very poor service, actually NO service! I was forced to give them a star but believe me, it isn't warranted."

"Very professional and the work they do is great, A lot of shops lack communication but they kept me updated and made sure I was ok with the price and the work they needed to do they have my respect and earned every dollar of mine! I had a manifold leak, rear seals, brakes, calipers and a few other things done on a 2000 ford they did a great job"

"I’ve known and used Eric for years, and have always trusted him to correctly diagnose my issues and make the proper repairs. Rest assured, you’ll receive quality service at a reasonable price at Desilets Auto Repair."

"I own a Smartcar and was having a difficult time finding a shop that was able to address the issues I had. Desilets did a fantastic job and I couldn't be more thrilled. From the front office to the mechanics who worked on her. Thank you!"