Verizon

"Staff is very helpful and went above and beyond to help ny daughter with the problem with her phone, the first time we went we didn't know we needed to make an appointment ahead of time but the gentleman working the door fit us in right away and did his best to help us through no fault of his (the problem was with the carrier we were trying to switch away from) were not able to get it fixed that day however when we went back a few days later for another appointment and he not only recognized us he remembered exactly what the issue was and he was able to get everything fixed. Excellent customer service!"

"Massively disappointed with this store today. Have been a Verizon customer as long as they’ve been a carrier. Brought my mom in today to transfer her data to my phone as new to her. The extremely unkind man at the door said he couldn’t help today (Saturday) bc it was Black Friday and this would take an hour and he didn’t have the time for a data transfer. Needless to say we will head to Manchester and not ever come to the concord store again. I understand they are both corporately operated but the staff at the concord store only showed interest today in new sales not helping existing customers."

"I must admit, I had not been into a Verizon store for quite some time. I walked in to speak with a tech who could help me with an operating issue. The girl told me they now just sell phones and to go to Best Buy.....l bought my Pixel from this store and pay my bill to Verizon each month and now she just loocked blank at me.....poor and frankly a bit annoying. When this phone dies I'll think twice about about buying another Verizon product."

"You are the paying customer so the brat at the front door will automatically tell you that you are wrong about everything you just said. You are the paying customer so that automatically justifies his pissy attitude...Starting with the brat getting angry because he decided i have an iPhone instead of Samsung and i proved him wrong by pulling the phone out of my pocket. Waste of time. Update: While this brat was having a tantrum and demanding I be wrong he decided to change the sim card without asking. He just did it and demanded that he continue to be right and demanded that was going to solve the issue. Despite the brats tantrums and demands to be right, he wasn't. Switching sim cards didn't solve the issue, in fact the issue got worse. I had to have a new phone sent to me. Congratulations. Good luck with your tantrums and your demands."

"I have switched to a different carrier (months ago). Price was outrageous for one line for one person. (Come to find out after looking into things after I switched carriers, I was duped about prices and promotions when initially signing up for service and buying a phone and Apple Watch in this store. Along with other hidden charges that were not explained to me. )When I went in to try to talk about my bill and try to reduce it or find out why I was paying so much I got no answers and the person actually had the gall to try and sell me more add ons and more accessories. I live on a fixed income. That was the last straw. I was a loyal customer for 6 years, always paid my bill on time via auto pay etc but enough was enough so I left and just let everything disconnect. So now of course I owe them even more money. But whatever I’ll figure it out eventually. Just glad not to be paying an arm and a leg for cell service every month now and very happy with my new carrier. Thanks for nothing Verizon and not caring about your customers’ individual needs and only caring about your bottom line."