L.L.Bean

"Stopped in 45 minutes before closing. I am short, so I couldn't reach the higher racks well for clothing. Noah came over & offered his assistance. I couldn't believe the customer service I was receiving. I told Noah my size & what I was looking for in sweaters. He went to the racks & picked out various styles for me. Noah was so friendly & told me I didn't have to rush shopping since he was there until after closing. I felt so respected & appreciated as a customer. Unfortunately you do not see this level of customer service today. Noah is a real gem."

"I found exactly what I was looking for at this store! The flannel shirt selection for women was outstanding. The price was reasonable and the quality meets my expectations. Our sales rep was Noah who was extremely helpful and friendly."

"Decent selection and some good finds but be aware that returns may be brought here and sold. I bought a flannel that I was excited about but when I found a hole after wearing twice I brought it back and they said a hole was an exception and no returns. So either something happened to the shirt before I got it or the quality just isn't as good as I'd hoped and two wearings made a hole, but I'm disappointed in the response after such a short time having the item."

"Good deals and the store is well organized. I’ve always had great experiences with all of the staff at the North Hampton store, but would like to specifically applaud Sarah (perhaps the manager?) as she went above and beyond to remedy a product defect/return. Great customer service by Sarah - thank you."

"I went to the outlet store in Hampton, NH after work last week and was pleasantly surprised to find an anorak jacket that I had been looking at on-line. I also needed to return two anorak jackets - hit the wrong button with the incorrect sizes when I ordered them on-line. Wendy, the woman that assisted me could not have been more pleasant or accommodating. She made suggestions as to what I might like, she looked for my correct size and she handled my return professionally and graciously with a smile on her face the entire time. It's so nice to interact with an employee of an establishment that loves what they do and more importantly goes out of their way to assist a customer. It's a rarity post covid, in particular. That's the level of customer service that will bring me back to your store time and time again. Wendy should serve as the benchmark to how you evaluate other staff."