Dunkin' 1 Whitney Road, Concord, NH 03301

"5 stars for my girl Mindy specifically. She's almost always flying solo the whole shift and absolutely nails the coffee and service every time. Even when multiple people are on shift they can't do what she does alone. She deserves several raises and promotions. Coffee is on point every time and she's so sweet even with how busy she is"

"Never have plain begals any time after 5. Mess up the coffee every time, And have an attitude. 0/5 if I could."

"I want to start this review by saying I’ve worked these drive thrus before. I’m VERY sensitive to how I speak to drive thru people (or any customer service person). I was so excited to try the new chocolate caramel cold brew. I received my drink and noticed right away milk was added. I asked the employee if it was supposed to as cold brew doesn’t come with milk unless you ask. I instantly got the most unnecessary rude response and trusted what he said and drove away I confirmed with some family (Dunkin franchisees in another state) and they said I was 100% right. So I circled around the drive thru and asked if it could be remade. I’d also like to note I was the only customer I then in the NICEST way possible (I never want to be the customer they hate) suggested he check the training info one more time just to confirm he’s correct (he’s not) The drive thru employee response was shockingly rude. After asking twice he agreed to remake the drink. He handed it back to me with half the amount of cold foam as before with most of it covering the top of the lid like a mess. I thanked him again and let him know how much I appreciated him remaking it for me without milk I drove away and took a sip. He didn’t add the chocolate caramel syrup. At this point I was just so disappointed and didn’t want to make any more of an issue out of it. So I drove up to exit 20 (my usual store of choice) and spent another $4 on a new one. It was absolute perfection and they are always so nice. I’ve never received an incorrect drink from them. Glad I got to try the new cold brew after 50 minutes of driving all over and $8 for 1 drinkable small cold brew."