Granville Center 17 Madison Street, Granville, NY 12832

"I am currently here and the staff is rude, mean, unethical and does not follow ANY rule. I was yelled at for pushing my call button and told to not press that button again. When I arrived by ambulance the ambulance drivers delivered me to a room and no one came at all for hours and only after I rang the call bell. They saw I was in bed so turned and walked away. They have withheld medication for my bilateral pulmonary embolism as well as simple Tylenol. DO NOT send anyone here it is pathetic and the "nurses" have zero sympathy, empathy or simple caring. I was told they are all traveling nurses so only in it for the money and are not invested at all in patients. ANY place is better than here. I could very well die here because I am not receiving my medication to keep me alive. They are also witholding my thyroid medication, my thyroid was removed and I rely on that medication. In addition you need to take care of your own bedding. I've been here for 3 days and no sign of anyone changing the sheets or making the bed. Also very much of a joke that they send a message asking you to send an email to the admin. It's just an automated message that is posted once a review is done. The room look NOTHING like they show online there is a clogged sink that was like that when I arrived in my room and is still like that after asking for it to be fixed several times. The windows are VERY old and cold air streams in a LOT. There us tons of rust here too. The beds are a slab of one thin cushion with antique controls. Just trying to give you as much information as possible."

"My mother is currently there and going through hell. Some of the staff are downright rude and emotionally abusive to her. Patients are always screaming for help and asking to leave. If you love someone, don’t put them here."

"My husband was placed in Granville for rehab. He had an uncommon disease, PSP Progressive supra nuclear palsy. It is severe cognitive impairment and mobility issues. No one there knew of this disease. Because he was a fall risk he was always kept in the common area. When covid was in the building no one made sure he was masked and he contacted covid.While in isolation he did not get the care he needed. He passed away.His death certificate said natural causes???? Not PSP or covid."

"Do not let your loved ones get placed here. My father was there and myself and brother worked hard to get him out. The care was almost nonexistent, my father was left in bed with urine soaked sheets. He was unable to feed himself and they would just leave trays by his bedside. I visited everyday until we got him home. I would need to bring him water and food. I cried for not just my father but other patients. He was there for 4 days and not once did a doctor see him. He passed away three days after getting him home with 24 hour around the clock care. He was literally just left laying in a bed so they could collect money. I spoke with staff and voiced my concerns. I was told the Dr is only in once a week and has up to 30 days to access a patient. My father knew he wasn’t going to make it in that place. Do better!!!!!"

"This facility is lucky it is even getting the one star, if I could it would be no stars. This facility needs to be shut down. A former resident that I personally knew had a horrible experience at this facility. They were not only neglected, but also heard the horrible things going on around them. The staff at this facility were swearing relentlessly towards the patients who had been calling out for help. My family will NEVER be sending another resident to this facility, and we strongly urge you to do the same."