Brown Computer Solutions - Apple Authorized Service Provider 148 Key Road, Keene, NH 03431

"It was almost $150 simply for a diagnostic, you could likely go anywhere else and it would be cheaper. I learned this too late. The cost to replace a 2yr old, very expensive computer purchased there computer was INSANE. They did offer me a new computer which was also cheaper almost everywhere else I looked. Even with a $75 "credit" for the diagnostic The ONLY way I would ever go here again is if something under apple care needed to be replaced and it was free. NOT a good spot for new computer purchase, OR repair pricing. I have purchased MANY computers here, the customer service here is very different than I remember it to be. I had a better experience going to a big box store, which is very disappointing. UPDATE: as I can’t figure out how to respond to your reply. While I appreciate the details about your tools and things, my comment about the diagnostic is the same. It’s expensive, there were many places who offer the same service for less. The price I was quoted on a 2020, Mac Book Air was also significantly more than Best Buy and many online retailers, even if you only make 7%. As I mentioned when I drop the computer, I thought I had Apple Care and was surprised I didn’t, I’m sure you have cameras to confirm this conversation. I did not spill any liquid in my computer. I’m not disputing that it is a possibility, I work in a public place, have young children and pets, and the computer is open often. I paid you to diagnose my computer, IF I knew there was liquid, why would I spend the $ to diagnose it, that’s not logical. I find it really upsetting that my comments which can be supported actually pricing available, you have interpreted as “badmouthing” OR not “taking accountability”. Your comment about, “telling you we sold you a defective computer over two yrs ago”. I have no idea what you are talking about. I did ask if there was a recall, bc until I received your Google reply, I didn’t know there was liquid damage. When talking about accountability, maybe Google some competitive pricing, read your diagnostic and check your store camera to recap the actual conversion, and then re-read your reply, or not. I support my review, and in reading the other comments, I’m not your only former customer who feels this way."

"Took my mac book pro for a repair at Brown, and they wanted me to leave it with them AND WITH PASSWORD. So I walked out. Then took it to Apple in Nashua and they repaired it without needing/wanting/mentioning my password—the one that gets them all the other passwords."

"Horrible experience! If I could give zero stars I would. I bought my daughter an iPad and it wasn't what she wanted. Besides opening the box it was not used at all. When I went to return it I was informed they don't accept returns. So now I have a 300 dollar paperweight. One more reason why Apple sucks. -6/10 do not recommend. You're better off going to Walmart like I should have done. Also I'm selling an iPad ."

"Told me over the phone would be able to diagnose my computer issues, when asked how much would be if couldn't, they said couldn't tell me that and could only tell me once I got there how much the parts were going to be. When arrived and they did all the same things had told them over the phone I had already doneto try and solve the issue,they then said would be 145 for them to look at it. Small Dog charges 65 for the same service and could tell me this over the phone and covers all diagnostics and why was asking in advance."

"My son shattered the screen on his iPad on a Monday afternoon, they were able to schedule us an appointment to drop it off the following morning and had his new one about 24 hours later. Pleasant staff, helpful when I called for the price for replacement, and all around a great experience!"