Key Collision of Keene

"We had brought our truck in after a tree had fell on it and it’s been a nightmare since. From not cleaning up after themselves, to major repairs, every single thing they touch is broken and thrown together. Judy the manager refuses to take any responsibility and became very hostile when pushed to fix her errors. After bringing the truck back three times for repairs, my passenger door is now broken. The clip is broken and zip tied together. I’m sure Judy will say it wasn’t them (again). Do not bring your vehicles there EVER. Absolutely do not recommend"

"I was referred here through my insurance. It was clear my insurance didn’t quite communicate the nature of my problem with them and it created some confusion. Staff at Key were able to problem solve on the spot, went through some hoops to track down the insurance person directly and work with them and helped make this process easy. The building itself is super clean and presents more like an upscale dealership than a collision repair shop. Would gladly come here again, though I hope I don’t have to just because accidents suck."

"Great crew, quality & quick. Over 6k in body work, done in less than a month. My truck looks brand new again. Thank you!"

"Brought my truck here after it was rear ended, the repairs they made to the truck were completely sub par. The truck was given back to them, and they attempted to right the wrong; But they still failed to even paint it properly. The truck was covered in sanding marks, and the truck was sent back due to the abundance of sanding marks. When getting the truck back, it still had sanding marks in the paint. They claimed that the factory paint would have it if I looked closely enough….. it didn’t Electrical on the truck initially was not connected, they later fixed this, after I pointed out it was wrong. The bed was pretty aggressively damaged by sheer incompetence by their sublet shop, they refused to stand behind the other shops work, and refused to fix the damage caused by this other shop. The bed floor of the truck is now partially crushed, and went from minor scratches in the paint (due to typical truck use) to being covered in burns from torches and molten metal. They completely failed to install all the fasteners, and after the truck went back to them to get this corrected; they still failed to get all the fasteners in place and I had to point out the same missing fasteners to them Truck was covered in overspray, (still have some on the windows and on other panels) they attempted to get rid of some; but still failed to get it all. Customer service was pretty great, all employees (except the manager, as she was quite condescending) were a delight to deal with. Overall I cannot recommend enough for people to go elsewhere. Being a car guy, I was able to spot a lot of what normal people will miss. I feel deeply sorry for anyone who comes here for body work; I greatly regret that my vehicle was brought here"