Vermont Marble Granite, Slate & Soapstone Co

"We ordered some soapstone bricks and one arrived broken and damaged. They reshipped a replacement no hassle."

"I am extremely happy with my purchase (Nectre N65 wood stove) Communication was great! Special thanks to Rebecca who kept me informed and ensured the transaction was smooth. The stove is very heavy, but they crated and shipped in a manner where it arrived safe and sound. I would purchase from them again without any hesitation."

"DO NOT ORDER FROM THEM. We ordered a wood stove. We were never notified when it would ship. It arrived with concealed damge, a very large dent and paint scraped. After two months of complaints they refused to replace it and offered a very small refund. Very disappointing. Update: Apparently they choose to insult and gaslight customers instead of learning from and correcting their mistakes. The crate was a large cardboard box place over the stove on top of a pallet. You could have sorted this out with the shipping company for the concealed damge. Anyone reading your response should see this as a warning of the poor customer service you provide. Now go use your 5 brain cells and do something constructive with them."

"We had Carrara marble countertops installed over a year ago by this company. The sink cut out, which is a 28” x 17” piece of Carrara marble, was supposed to be delivered during day of install, but was not brought to the site of install. I have not been able to get an answer since as to its whereabouts, or reimbursement for the contracted work that was not complete. I have reached out multiple times throughout the year with no answers. As a customer, this is beyond frustrating. I would not recommend this company at this point in time."

"Had kitchen counters installed and they look beautiful. Store has many odds and ends, incense burners , checker sets serving platters plus many other things that escape me. Great staff."