Woodstock Soapstone Co

"I had to replace my 25 year old Jotul that had been nothing but great. Due to the pandemic, they were backordered by months. I bought the absolute hybrid because of the low emission rates. I am truly disappointed. It is quirky. It doesn't take logs the size that myJotul did and I have to use tons of kindling and different size splits to build up to the size splits that the local tree people here cut. I am lucky to get 6 hours out of the fire before it is reduced to ashes or embers. I have to keep stoking it every few hours and run it with the damper on fairly open to keep the temp up high enough to avoid a chimney fire which apparently I had one according to the second chimney sweep. My second floor is cold and my first floor where the stove is usually about 65 which is OK. I am actively looking to replace it but may have to wait until the season is over because I depend on my stove. It is not easy to run. My wood is dry ash and I have a moisture meter so it's not the wood. Not good. Update: now the paint is peeling in front. I am not being offered a buy back so I am stuck with this stove. I've had issues with this stove within the first six months but kept trying to work it out and didn't ask for a buy back. The many things I tried did not work, including talking to the company. The picture is from today. Second update: On the Saturday before Easter, I heard a loud pop in the stove and a few minutes later, smoke came pouring out of the piping that leads to the wall. The smoke alarm went off and the first floor was filled with haze. I doused the fire with water, shut the damper down immediately and opened the windows. This is the last time I will be running this stove. I am getting afraid to use it. It is way too unpredictable. Oh, and the bypass damper lever fell off several weeks ago - the screw is tiny and I don't have the right size to fix it so I jammed it back into place for now. Not well constructed in my opinion. It needs to go back."

"I have had my fireview for over ten years. It is both a beautiful and efficient stove. It heats almost my entire house and is really easy to use. The stove radiates a gentle heat all day long and in the evening, I load it up and choke it down. When I get up I release the choke and the ember bed fires right back up. I can keep it running all winter and never need to rekindle the fire. I highly recommend both the stove and the company."

"Woodstock Soapstone is an amazing experience from the moment we walked into the showroom, we received a full tour of the facility and the salesman took his time to show us in full detail the operation of every stove. We ended up saving over 1,000 compared to other woodstove's. The best part is. We had it custom built to fit our house and wild family. Thank you very much for an amazing product"

"This company is amazing. You won't find better customer service anywhere & their products are outstanding. Period. Win win! We have enjoyed the amazing quality & beauty of our Progress Hybrid for 5 years, and have always been super impressed with the quality of care we receive from all the Woodstock employees."