The Sunset Hill House

"What a gem! We were looking for a weekend getaway mid January. Had tickets to visit Ice Castles in nearby Lincoln. Could not have picked a more perfect place. Hotel staff was super friendly, our room was warm and cozy. Can't wait to go back."

"My wife and I spent a night there, and it was decent. We opted for the room with the jet tub, which was both clean and impressively spacious. However, the outdated TV posed a challenge as it only offered cable box channels without any additional viewing options. Including some app choices for entertainment would be a great enhancement. It would also be convenient to have a mini fridge and an extra chair in the room. The staff were remarkably friendly, and overall, I'd suggest this place."

"Owners are running this as a cash cow and not reinvesting in the property so be aware that while it sits on a beautiful piece of land, inside the building is different. Many small broken things, worn carpet, marginal public space and very out dated decor. Manager was helpful with local restaurant options but the physical state was just a bit depressing."

"When I set out to visit Sunset Hill House, I didn’t expect the experience I had. From reading previous reviews and the property’s answer to those reviews, I know that this will only serve as that - a review - and that no action will be taken towards making up for a bad experience, except a few paragraphs will probably be written in response in order to justify their take on things. To save you some time and effort: Yes, the view is beautiful. And yes, the mountains are breathtaking. Yes, the Inn looks wonderful on the outside. But how long will you be able to hide behind that? You are a business, and you are charging people quite a bit for the view they can get just from walking outside. I dare say the rustic, old-school experience of being handed an actual key as opposed to a keycard gives you a very welcoming, warm feeling when you arrive. But after going up two sets of stairs that are stained and dirty and look like they haven’t been cleaned in years doesn’t feel very welcoming. The room was clean! And that’s the least a great hotel should offer. But this is NOT a great hotel. I thought it was, but it is not. I had no hot water in my room. The bathroom was small, and that’s okay, but the shower was weak and again, did not get hot (not even warm until 10 minutes later). I understand you are a historic site, but there are steps you can take to bring your hotel up to par that won’t mess with the integrity of the building. For example, you can purchase $30 shower heads on amazon that will give people a more decent water pressure. You can include conditioner along with the shampoo (what a crazy concept, right?). You can add a mini fridge in each room. And yes, I know you offer one in the lobby, but no, I don’t feel like going down two flights of stairs and back up those same stairs in my pajamas after having a snack in my room that I had to purchase at a local store because all the restaurants in town were either closed or too far. We arrived on a Tuesday and were told the restaurant would open the following night, which is exactly what was said in your website. That’s fine. But when we arrived, we had no idea the restaurant was closed to actual guests due to an event - a signing of some sort - and that we had to make reservations beforehand. Again, a heads up would have been nice. It was 6:40pm when we asked if we could dine in the hotel restaurant, only to be given the information I just mentioned, and the added info that we couldn’t even order take out (even though the restaurant’s outdated website asks people to order take out to support local restaurants… I guess they don’t need the support). I had to go out again to get myself some snacks, most of which I had no way of keeping overnight unless I hauled back down to the “community fridge”. And when I walked back in, the restaurant was empty at 7:15pm, even though they close at 8:00pm and had stated they had a full house due to the event. Don’t get the communication but okay, let’s keep going. Hey, here’s another simple thing you can do: update to smart TV’s! Welcome to 2023, where almost no one watches anything but Netflix or similar subscription services, which in any other hotel, even the simple Holiday Inn’s, offer on their TV’s for us to sign in during our stay (which is free for the hotel, all you have to do is upgrade your TV’s or buy cheap google chrome USB’s to add to the back of your current ones!). Also, buy some WD40 and spray the hinges on the doors, which are all very noisy. And no, the noisy doors don’t help sell the historic aspect of the inn. It only adds to our frustration. To say the least I am very disappointed, and I will not be staying at this hotel again. I don’t want any money back - especially since it seems I’m only paying for the view anyways. Please - do something! Honor the guests who pay a hefty amount per night to stay there. You can still keep the integrity of the historic inn and upgrade some of the features to make your guests feel more at home. I will always visit NH and always enjoy the majestic view of the mountains - elsewhere."

"Really nice place to stay. Not much organization when checking in. The bathroom door wouldn’t close properly, the fan wasn’t working in the bathroom, and the chair on the deck was broken. Otherwise, the views were immaculate and the area was well maintained. The food was good during dinner and so were the drinks. I’d love to come back and bring my dog as they are very dog-friendly"