Green Mountain Fireplace Specialties 57 Pond Street, Ludlow, VT 05149

"We purchased an Ortal fireplace from GMFS and it was installed in 2023 in a house that was newly constructed. This was during Covid, so things that were once easy and quick were long and drawn out. Given this, GMFS provided excellent customer service during a very challenging time. This was also right in the middle of the Vermont floods, which nearly wiped out their store in Ludlow. They worked closely with our contractor and when the time was right installed the fireplace. Ortals are beautiful fireplaces but their installation can be a bit tricky. I believe it took around 5 service calls to install and get the fireplace working consistently. This is an Ortal issue, not GMFS. But each time we had a problem, they came out promptly, replaced ignitors, etc etc. No questions asked, just confidence that the fireplace would be as beautiful and functional as we had hoped.... One more service call recently to replace a gasket that had fallen into the fireplace, and still with excellent service from GMFS. I can not recommend them highly enough. But I might think twice before buying an Ortal Fireplace again :-). So if you are in the market for a product that they carry....do not hesitate for a second to purchase it through GMFS. They have your back."

"Outstanding, helpful, knowledgeable, friendly and the installation was perfect. They left the house spotless and the insert is absolutely beautiful."

"GMFS owners and team are incredible! They helped my wife and I design the perfect real and gas fireplaces for our new home in Ludlow. Every time we have family, friends, or guests over our fireplaces are the first "signature piece" they see and compliment. The designing, planning, and installation were beyond professional. And that's because they are easy to work with, reliable, creative, and get to know their customers!"

"So appreciate Arnie and Peggy's expertise, guidance and professionalism on this project. We are thrilled at the result and look forward to enjoying our beautiful new fireplace for many years to come!"

"To say that the work by Green Mountain Fireplace transformed our home is an understatement. Arnie is a true craftsman in a way that is all too rare now. His designs and suggestions were right from the start (we even framed the design - it was too beautiful to lose) and he and his team take incredible pride in every aspect of their work. Peggy is a dream to work with and is not only responsive, but also anticipates any and all needs and requests. We absolutely recommend them for top-quality work!"