Brook Valley Appliance 1011 Depot Street, Vermont 05255,

"Needed a dishwasher repaired. Between coming the first time to assess the problem and back to repair it, they did research and learned that they could fix it without putting in a new part saving me money. They went above and beyond. These guys were very skilled, professional and friendly."

"Great experience with Brook Valley Appliance from working with Steve in sales to Ken in scheduling delivery to the guys that installed all were super professional; knowledgeable, friendly, and all communications excellent…highly recommend"

"Terrific experience from start to finish! It's so wonderul to work with salespeople and installers with such deep experience who make the (stressful) process of replacing a broken appliance feel straigthforward and manageable. We selected a dishwasher that met our specs perfectly at a reasonable price and the team that installed it was on-time, friendly, and efficient. Couldn't be happier! Now I know where I'm going next time I need an appliance!"

"I need a new cover for my hot tub so I reached out to them to try and get some information. I was told that the person who does that kind of thing was out helping other customers but he would get back to me. I had to call again a few days later and leave another message. Ultimately he called me back but we played phone tag for about a week. I then found out today from a family member that two guys showed up unannounced, let themselves into the gated backyard, and were measuring the hot tub while I was out of town. We never scheduled an appointment and they didn't even knock when they got to the house. The manager I spoke with told me he was "sorry, but they're so used to second home owners who are never there". There are currently two cars in the driveway, and two dogs at the house. How on earth does someone see two cars in the driveway and assume no one is home and it's okay for them to let themselves into the yard unannounced! I wanted to support a local business, but can't in good conscience give them my money."

"above and beyond. or maybe just right on. but Brook Valley Appliance completely delivered. after installing a new induction range, there was a live current running through it. while both their service department and an electrician worked with us to sort out the problem - a crisp, like new loaner range was provided. and their service team made multiple trips out to drop and take away the appliances. now, our new range is finally in place. working as it should in it's new home. would easily buy from and work with the Brook Valley Appliance team again. thanks to everyone there for seeing this through."