Genesis Health Care Corporation 24 Old Etna Road, Lebanon, NH 03766

"My father was recently moved here from Dartmouth Hitchcock for rehab. I am sharing pictures from the hallway vents outside of his room, which are horrifying. I did not feel well there and I am quite mold sensitive so I assuming it is mold and it certainly looks like it as well. I reported this problem to various agencies and sincerely hope they take care of it for the sake of their residents and employees. My father was there for one week in October 2023. Aside from the awful state of the building, the staff were quite nice and considerate but they also seemed short staffed. The Private Equity Firm that owns Genesis, ReGen Healthcare LL, should be ashamed of how the put profit over people."

"What a nightmare. If you have any other options, do not let your loved ones reside here."

"Visited my 88 y/o dad at this facility on Saturday, OCT 13th. The cleanliness of the health care center has been on the borderline of acceptable and unacceptable for quite some time... but this day the conditions were deplorable! The residents did not appear to have received recent hygiene care to include my dad. His bathroom and bedroom floor was strewn with soiled toilet paper and his sheets were stained. While sitting outside in the fresh air I observed staff smoking and eating between 3 and 5 PM at a picnic table... for over 1.5 hours... not caring for residents! My level of concern is of a sufficient nature that I spoke with a unit manager and will be filing an official complaint with MEDICARE.gov. Military veterans and others do not deserve to be subjected to conditions such as these and facilities need to be fined and corrections made. My sisters and I will be working to move our dad out of this facility as soon as feasibly possible. So unfortunate..."

"A family member of mine is currently in this facility and I would not recommend it to anyone. She is being neglected and is not allowed to use the phone to call a family member, she was put in a wheelchair next to the nurses station because she wanted to voice her concerns about her pain, ( so that was her punishment) and her roommate can be as loud as she wants but my Family member couldn’t even watch TV when she wanted to(The staff shut it off on her) . The place smells so bad of urine it makes you sick to your stomach when you walk in) I will be reporting this horrible place and hope to get my loved one out of there ASAP."

"My father is in the facility, and I hate it. My father hates it. In fact, took stoled his clothes, they wont tell me the whereabouts of my father."