Vermont Rental Cars

"Rented a car while visiting Vermont and our car having trouble. They agreed to have the car brought to us so we agreed on waiting for 45mins as they said they would drop it off. They brought the car after 1.5hrs left it parked with out telling us any car information and it wasn’t until I called again to find out where they had left it that they finally told us where it was. Then they charged me for extra mileage on the suv they rented us on the first day we got it even before I drove it. When I called to get the mileage charged removed they mentioned it was their policy which they failed to mention when I first booked the rental. They said a manager would call me back which never happened. Looking at it today there is now two additional charges on my account. So four total charges. I am unhappy with the service and knowing they have my credit card info and are using it to charge for other vehicles without my permission is very worrisome. When trying to call they answer and put me on hold until the call drop. I would stay away and head to enterprise. Which is what I did after returning their vehicle. I feel that me telling them I was from out of state has made them do some shady business with my information and card now. I would stay away. I attached a photo to show everyone that they said it was for mileage via messages and now the "owner " is saying a pick up and drop fee and a smoke charge. This is clearly a scam and a money grab from an unprofessional company doing shady things."

"Pickup time was 8AM. Nobody showed up until almost an hour later. Car was dead. Second car was covered in heavy snow and ice. No snowbrush anywhere. I cancelled as I would not have made my appointments in time. Company is based in the Philippines and do a very poor job!"

"Great guys who go out of their way to make sure a renter has a car that'll stand up to Vermont weather. The company's popularity sometimes leads to car shortages, but they'll run to surrounding states to get a car for someone. What other car rental company would do that?"

"STAY AWAY! THIS PLACE IS SCAMMING PEOPLE AND STEALING THEIR MONEY. I made a reservation on 12/7 for a all-wheel drive vehicle with snow tires for 12/22-12/25 to be delivered to me and my family at the Albany Train Station at 1PM. We would need a good vehicle for the unpredictable Vermont winter weather and considering our rental home was up a steep mountain, this choice seemed to have it all. About an hour before the start of my confirmed and signed for reservation, I called to check how we can access the car upon arrival, since nothing had been communicated to me, which was surprising. I was told that the car would not be delivered until 5PM which would strand me and family at the train station so instead they were canceling my reservation and made a reservation at Enterprise. Which is already crazy enough, how could they mess up this reservation so badly? The only issue was they made a reservation for a sedan that was not all wheel drive in Albany, Oregon. Thank goodness for the wonderful folks at Enterprise in Albany, New York, where I actually was with my family, because they were able to actually find my reservation and change it to a all-wheel drive picking up at that location since "Marcus" the manager at Vermont Rental Cars would no longer answer my phone calls to help me change the Enterprise reservation. In fact, that day not only was his phone number no longer working the actual main line at Vermont Rental Cars went dead and no longer worked either. I saw that my account was indeed credited the $750 charge on 12/22 but then on 12/23 it was charged the amount again! I've been reading that others have been getting charges on their card even though they have used this service for a year. Reporting this company to the Vermont Attorney General's office since not only did they not have a REAL CAR for me and my family, they STOLE MONEY FROM ME THE VERY NEXT DAY!!"

"The rentals are priced fairly and the staff is friendly. Overall a really good experience! My only nitpick is that car should have been given a quick rinse before we got it, it was kinda dirty inside and outside."