Springfield Animal Hospital

"Very caring and courteous. Very through of mine and my pets needs. Would definitely recommend them to anyone that is looking for a Great Vet."

"My husband and I have always had wonderful caring help for our dogs at this clinic. Recommend it to all our friends."

"We recently had a medical crisis with our 12 yr old chocolate lab, Judah. Dr Dena Mehan responded quickly and through a series of tests determined the cause. We had to transfer our sweet boy to SAVES for week-end care and they smoothly took over and within a short period he recovered quickly and is at home doing extremely well. Love that guy! He has been in the care of Springfield Animal Hospital since he was only 6 weeks old. Want to keep him as long as possible. Thanks for your willingness to see and treat him when we know how busy you are and for providing such good care!"

"They have been so good with my cat Tiberius. Needed some teeth extracted. This went well now he is more playful and a wee bit more assertive. My cuddle. I thank them all for his care."

"Well, this is bizarre. Over a year ago (approx. October, 2020), I wrote a negative review about Springfield Animal Hospital regarding our beloved cat, Ella. At the time, SAH responded and I followed up describing what I believed were errors in their response. End of Story. Today, out of the blue, I received notification from Google that SAH responded to my review. Again? Confused, I researched it and found a response from SAH posted this morning to my old review. Today’s response refers to a doctor being out and only one doctor on duty the day in question. I was never told about a doctor being out when I was trying to schedule an appointment for Ella that day nor was I ever told that “. . . it was in your(my) pet’s best interest not to wait” I also definitely don’t recall Dr. Temple telling me I was “. . . free to write that you don’t like the doctor.” He was far more condescending, arrogant and surly than that. I am completely befuddled why Springfield Animal Hospital would want to bring this all up again, over a year later but I am now compelled to respond. Again, to reiterate what I said in the original review “I can accept practices and policies changing, what I can NOT accept is how a care giver for my beloved pets could treat them and me with such arrogance and utter lack of compassion and empathy.” Google space limitations wont allow me to post the original responses. My family has happily been a continuous client in good standing at Springfield Animal Hospital for over 35 years (see my 5-star google review 6 years ago). But ownership has changed and we received a very harsh lesson about the “new” SAH. Over 18 years ago, our cat Ella was brought into SAH as a tiny, abandoned kitten found on the side of the road with severe eye injuries. Dr. Tony (previous owner of SAH) put her back together again, gave her to us as a foster during her healing process and we’ve had her ever since. For her entire life, all her medical care has been at SAH. We’ve never brought her anywhere else. Recently, Ella became very ill. I called SAH early the next morning, Monday explaining Ella was in trouble and needed medical help. After checking with the veterinarian, the receptionist advised me they were busy and Ella could not be seen at all for the entire week! I was stunned! Later that day, I was finally able to get Ella into another facility. They were exceptionally kind but Ella was too frail to tolerate the medical treatment and they euthanized her (with her family by her side) 2 days later. Eventually, I was advised by others in the veterinary field to follow up with SAH because surely there was a miscommunication in the office and the veterinarian should be made aware so he can correct it. When I spoke with Dr Temple, I was staggered by his surly, belligerent, condescending attitude when acknowledging he was the veterinarian who decided Ella would not be seen because they were too busy that week. I can accept practices and policies changing, what I can NOT accept is how a care giver for my beloved pets could treat them and me with such arrogance and utter lack of compassion and empathy. He even threatened to sue me if I wrote a negative review. If this is how he treats me, I certainly don’t trust him with my family pets. After all these decades at SAH, I will now be finding another animal hospital for our veterinary needs."