New Hampshire Federal Credit Union 70 Airport Road, Concord, NH 03301

"I absolutely loved Heidi and Summer ♡♡"

"I would give them no stars if I could. They decided on May 18th to change their online banking system. It's approaching a month and our accounts still aren't corrected. They keep telling me "Oh our IT department will have it fixed by end of business tomorrow." It's been a month and it's still not fixed. Stay away from this institution if you can.Their tellers are not on the ball either. I don't know how many times they've put a deposit in savings when it was meant for checking (here's a clue-the deposit slips are color coordinated for which account). One time they deposited our money into someone else's account!!!! Stay away from this bank. They are awful."

"I love working with the people at NHFCU- always responsive to my needs and concerns. I've never waited more then 5 minutes at the Concord location and am always greeted and wished a good day. Check out Center for Finance and Education classes for FREE! They do a great job with all their classes. Shout out to Meghan and Debbie for the great work they do with making sure they can help people and meet people where they are at physically, emotionally, and financially!"

"I had a car loan there that I paid off through automatic withdrawals from my other bank. Never had a problem until the last payment when they got a non-sufficient funds code. I called them having $19 and something cents left on the loan asking why I was getting a delinquent notice. They said they ran the automatic payment that month and got back NSF. I called my other bank and they said they did not get a request and I clearly had the funds. I got charged $25 by NH Federal Credit Union for this. When I disputed it and showed them the proof of my records from my other bank they were like "you need to talk to Fidelity about this". I told them I already did and they said I'd have to get reimbursed by Fidelity for the $25. I don't have time to be the ping pong ball and rather than making my life easier after a long successful 4 year relationship of successful payments, they pulled this poor policy. I understand the importance and respect penalty fees for legitimate cases but I showed them this was an error not due to me but I still had to pay. I closed my account with them and don't plan on returning because regardless of who made the mistake, them or the other bank, I can't keep paying for it. So congratulations NHFCU, rather than just reimbursing me the $25 after I showed you proof and you acknowledged, you decided the $25 was worth more than me as a customer. It would have been no skin off your backs or the other banks."

"I am a teenager and I had my first bank account ever at this credit union because they offered me a 6 month coupon for a free checking account and my mom was cool with it so we took the offer. Even though I was a little displeased by their archaic approach to banking and not being very technological like other banks, I let that slide because I already had a savings account with them before I was even born and I saw no problem with them. But anyways, I went into the bank one day and one of the employees was not very patient with me and wasn't the nicest all over me doing online withdrawals and not understanding them and how they work. And one day my mom went in and one of the other employees admitted to her that one of her co-workers wasn't very nice to her son the other day he came. So in this long review, I do not recommend this bank if you don't want to bank like it's still the 2000s and especially don't recommend it because they charge you a monthly $6.00 fee when most banks don't."