Valley Vista 23 Upper Plain, Bradford, VT 05033

"Please do not bring your loved ones to the women’s facility for recovery. Not one person there is trained professionally. They were all once residential assistants who moved up after gaining seniority. There are a couple traveling nurses - who don’t really care about the patients (just their travel income). And no doctors, licensed therapists, etc. just entry-level nurses. Their entire staff is sub-par. They discuss patients personal lives, are condescending every chance they get, and continue to prioritize funds over patients. There is not an updated room, bed or shower in that facility. It is cold, run-down & disgusting from the minimal cleaning. About a year ago, I was there during a bedbug infestation. Patients were getting eaten by bugs (even going to the hospital) & the staff refused to believe it. Their cure after protest? Making all the staff wash every piece of clothing, put a plastic bag with an outfit outside their door, and put all the clothes through the dryer. That is NOT how you treat bedbugs. Additionally, they provide no support apart from group. Their “mindfulness & meditation” is bull, as they apparently never once meditated. You are given an unlicensed & untrained therapist - they give you free resources I could find online. The investment from the $1500 we paid (and many others pay) should at minimum go to improving resources, programs & income for trained support networks. Unfortunately, I think all the money goes into the higher-ups pockets. Grateful that my family got me away from those horrors, sent me to a legitimate facility in Virginia with REAL therapists and REAL resources. Valley Vista - do better."

"I felt very comfortable with what the facility has to offer, the staff were very helpful and knowledgeable I came out of the facility with a new sense of life and opportunity. I was able to utilize and follow through with my Aftercare plan which was extremely helpful in my success in sobriety."

"From day one, the absolute best decision I have made in over 25 years! The facility and especially the staff have helped me change my life in more positive ways then I thought were possible. It's a brand new day out there, and I am making the most of it! One last thing before I end this note, a very special thanks to Tony for putting his heart and soul into the weekly Zoom meetings for Valley Vista alumni. It's the follow thru and communication that makes the program solid. Thanks again, I will stay in touch!"

"Be VERY careful. I decided to check myself in because, for the first time in my life, I felt like I needed serious and intensive dual diagnosis assistance (addiction recovery and mental health services). After a brief check-in process, I was dumped into the middle of the facility with no guidance, or recovery plan, to fend for myself. After two full days of wandering into various group counseling sessions and doing my best to go with the flow it became clear that the staff is not properly trained or educated to provide mental health treatment. When you start asking real questions (may I please see a physician, who is the medical director, when will I see a licensed therapist, etc.) the staff (mostly recovered addicts, young, no formal education, but personable and kind) becomes flustered and often do not know the answers. Their philosophy: you and the other patients are there to figure out how to get better with each other - on your own - with staff to supervise your conduct for safety. Nothing more. I decided it was time to check myself out when I forced a meeting with a “therapist” (self-titled) after two days of asking the nursing staff to see a physician. There are no doctors on staff, only a single nurse practitioner who is gruff, abrupt, and speaks English as a second language. If you go to Valley Vista, PLEASE be sure that you can advocate for yourself. If you cannot they will ignore you. This is NOT the place to go if you need a structured environment staffed with mental health professionals. At BEST they should be forced to reform every aspect of their process."

"Awesome place to get help if your serious. Really helped me wanting to stay sober. My experience was life changing and I miss it and the people I met there. I see a lot of comments about the food being bad, it’s not bad at all and you can eat as much as you want. They have a juice bar, cereal bar, fruits, bagels on deck 24 hrs a day. Oh yea and milk and coffee all day. I think you get 8 smoke breaks which is really nice. I really do miss it I met really cool people there. Had to leave a 5 star review good luck !"