The Wellness Complex

"Clean. We toured it. Clean. Alot of equipment. We joined.i just wish the pool was warmer"

"Got a membership for me and my sister so we could use the pool. Pool is about the only okay thing about the place. For the price they charge you would think they would have repaired some stuff. Not impressed with staff either. Right before writing this I was there and they close at 8pm, I got there at like 6:45 and the door was locked. Guy came out from behind the counter and opened the door and then around 7:30 I went into the women’s locker room and the lights were all off no idea where I could turn them on and guy was nowhere in sight. I understand when it’s slow and there’s only a couple of us there but locking the door and shutting the lights off? You might as well tell people directly you wish they hadn’t come in. I’m paying $80 a month for you to make it difficult and uncomfortable for me to workout. Ridiculous"

"I would not recommend swim classes to anyone unless you are ok with classes being cancelled with no notice. We signed up for the Parent and Me class at the beginning of the year. We showed up to the first class to find out it was cancelled but they didn’t tell anyone. The instructor had an emergency which I completely understand happens. They still let us use the pool. The few classes that we had were great. We loved the instructor! Unfortunately the communication of the management was horrible and we decided not to finish our lessons. 4 of the 6 classes were cancelled and we were not notified for any of them meaning I drove 30+ minutes to then have to turn right back around. Management needs to find a way to better communicate with members if they are going to cancel class."

"1 star is all this place deserves. The building is falling down around the pool. The scheduled classes are ALWAYS closed due to the lights not working in the pool area. You can never get into a rhythm because it’s always closed. You get up to go to a class get dressed to find out a 9 am class is cancelled because they have no lights. We pay our monthly membership and never get what we pay for! My boyfriend needs to change in the kids changing room because the locker rooms are closed with HUGE holes in the ceiling. The woman’s locker room the drains are all blocked up and the water spills out of showers all over floor. It’s a dump with a pool. We complain to management all the time and nothing but classes get canceled. We are trapped in this place because no one else offers a pool in the area and for medical needs I need a pool! I could not be more disappointed in this place! Zero stars they do a GREAR a job deducting me ever ship dues never a problem there."

"Such a lack of communication within this establishment. I signed up for the parent and me swim class with high hopes it would be an enjoyable time for my child. Swim class were canceled several times with no emails, no phones calls or text messages. So I drove almost a hour-one way- to be told there is no class. I have continuously confirmed my email with the front desk, checked my spam area in my email, called multiple times the day of swim class just to arrive to it be canceled. I saw several other parents also show up multiple times when class was canceled. No one seems to care which is very upsetting. I would never recommend anyone go here for the parent and me swim class due to the lack of communication and respond time to customers."