Autex Mazda of Keene 94 Key Road, Keene, NH 03431

"I recently purchased a Mazda CX-50 from Autex Mazda in Keene. My salesman, Hunter Bogar was very informative and easy to work with. After driving the car for a week I realized I had a Bluetooth connection issue that I couldn't figure out by myself. Hunter created a video for me explaining how to fix the issue which was caused by me not being very fluent in tech. I bought the car as an out of state company vehicle and between Hunter and Bridgette who obtained who my registration and worked with my insurance company, purchasing the vehicle was a pleasant experience. I recommend them for anyone thinking of buying a Mazda. Brad Brock President/Drilex Environmental"

"Made appointments and plans and they did not hold up their side. Explained my entire situation and they agreed to a time and then backed out. Service department said I was confused. I explained why they were wrong and I was told how they can only fit one car in at a time. They just changed the subject and did not answer my question. If you go there, I'd make back up plans because you my be waiting or not seen."

"I bought my second Mazda from Autex this fall. I bought my CX-30 in 2021 from Gretchen and had a great experience with her. She listened to everything I needed and gave me my options with no pressure. This year, I still loved my CX-30 but wanted more space. Bought a Honda Pilot, didn't like it. Everywhere I went I saw Mazdas and missed mine. Tried to buy a CX-90 from another dealership in my hometown but the salesperson ghosted me. Ended up going back to Gretchen (should have started there with her) and she and Cody put me in my CX-50 Turbo. LOVE IT! Mark set me up with great financing and extras I needed. I just got a nail in my new tire - my local dealership couldn't fit me in for a couple of weeks. Called Autex service, they fit me right in, gave me a loaner and fixed it in an hour. I'll be going to them for service instead of my local dealership - I wouldn't go anywhere else! :)"

"Bought a used 2019 CX-5 from these guys. I don't live in the area so I asked very specific questions regarding the condition of the vehicle, especially about the engine and transmission since it had higher than usual miles (100k+). I was told the vehicle still "drives like new." Immediately upon driving the vehicle after it was delivered, I noticed a jerk in the transmission on the 1 to 2 shift, and the 2 to 3 shift. I had the vehicle inspected and there is no fix; it will need a new transmission to alleviate this issue. Not only was the dealership not honest with me, they tried to cover the issue by performing a transmission computer flash prior to sending the car to me (noted on maintenance paperwork in the vehicle). I am extremely disappointed. About your reply - Yes, I sent my own inspector and he obviously missed the problem. That doesn't change the fact that the car had an obvious, substantial issue that you guys failed to disclose."

"Good service and friendly staff. But a large surcharge for credit card use should be disclosed at time of scheduling as this costly and not standard. If I knew this ahead of time I would have brought my checkbook."