DMC Primary Care at Bedford

"You will not find a provider better than Dr. Fitzgerald. He is the most compassionate, knowledgable and down to earth physician I have ever had."

"As always, a great pleasure and solid results from Dr. Fitzgerald. He's been my doc for 19 years and the DMC experience around him is solid and professional. As I age (ugh) I'm ever more grateful I found the practice years ago."

"I would like to send a huge shout out to Amanda Underwood, PA!! She is awesome!! She has been caring for my mom Donna for over 20+ years. Every time I go to my mom‘s appointments and we meet with Amanda, She is absolutely unbelievable, so caring she listens to you, offers her advice and her expertise. She makes you feel very comfortable. I can’t say enough about the qualities that she brings to the table. She does not rush you, she takes the time with you, just exceptional service. I’ve been seeing my primary care Doctor who is out of tufts medical in Melrose Massachusetts for over 20 years plus. I really like him a lot. I have to tell you when he retires at the end of 2024, I already know who’s going to be my new primary and that’s going to be Amanda underwood PA. She is exceptional! She defines exemplary service! I mean that from the heart! A++++"

"I was unaware of a required check-in visit to renew a heart medication prescription. I made it immediately upon learning of it, but the next available appointment was a month out. Since I am out medicine I thought it would be easy enough for the Doctor to write a temporary prescription to give me medicine until the check up date. I assumed this because they have written the prescription for over 18 months with no indication a check in was required. Nope. Suddenly, it's on me -- I should have made the appointment. I've made 4 calls to the office, 3 messages on the patient portal, 3 message on Klara I am no closer to determining if I'll get the medicine I need in the interim. I was told by a nurse that I should take the medication everyday consistently, or I am at risk of a stroke. You would think it would be important enough to get a simple 20 day supply until the check up date, but I am not getting any sense of that from them that they will accommodate. It's like -- yeah maybe the Doctor will, or maybe he wont' -- it's your fault for not making the appointment in time. Had I known it was required I would have made it well in advance. In any case, this response is entirely inadequate. Time to start looking find a better run practice."

"Normally my interactions with DMC Primary Care in Bedford are outstanding-especially with my regular PCP. However, I had to have a visit with a backup doctor- Dr. Jay Bannister for a follow up regarding a recent hospital stay. He was polite at first, however, was very dismissive regarding endurance athlete needs and related issues that were both relevant and important to my recent medical situation. He became very agitated when I brought up certain questions and he finally got up and stormed out of the room before I felt we were finished with our appointment. Very unprofessional."