UPS Customer Center

"I have been trying to find my package for a few days. They said it was dropped off. I’ll admit , I forgot to put my apt. number on the address but called and gave it to them. Still didn’t get it as of yesterday. I’ll spend another day trying to find out something."

"Was at the wrong place. They gave good direction to me ( only there one week) to find the proper destination. Nice people"

"Why is your Customer center only open 2 hrs a day from 8a-10a? That's not very working person friendly. My pkg was supposed to be delivered Thursday. At 8am Fri morn its at the service center but won't be delivered til Tuesday because of Labor Day. 5 days after you originally said for an important tool I needed and planned on having by Friday at the latest. Highly highly unacceptable!! One star!"

"My experience is that a package of needed medical prescription we were told would be delivered Wed. No delivery. THUR TRACKING said "out for delivery" we are on a schedule to drive a UHaul truck and still waiting for the very needed medication. We had to go to the ER for pain last night because of still waiting for the meds. Other businesses have a person you can speak with, and have communication with drivers to have info in imp situations. Anticipate emergencies and improve!"

"Most of the time, I have no problems with UPS, and they deliver on time, or faster than I expect. However, sometimes, they simply put my package in a delivery exception and delay its delivery for days. Yesterday, I was scheduled to receive a package, and the driver pulled in my yard at 9:30am, never got out of the vehicle, and backed out without delivering and left. The below photo is from one of my security cameras. I am still waiting on my package as of 3:45pm the next day, and it is listed as delayed due to emergency. I chatted with an agent, since getting someone local on the telephone is impossible, and they said it may be delivered Monday (three days from now), even though it is sitting a mile away, or on the truck, right now. All the great deliveries do not make up for the terrible ones. EDIT: UPS' canned response below does not help my situation. I tried twice, two days in a row, to reach a live person who could help, and UPS places so many hoops in your way that you have to jump through before talking to a live person, it's exhausting. After you get a real person to talk to, they are in a different hemisphere of the planet and cannot help you with a local issue. There is no way I could discern of reaching the local office directly. It's obvious to me that UPS does not care about the customer, as they stonewall you every step of the way in trying to resolve a situation. I would like to know, if the truck was in my yard, why the package was not delivered, and why on the following day, there was no attempt for a delivery to be made."