Lahey Hospital & Medical Center 41 Burlington Mall Road, Burlington, MA 01805

"Don’t come here if you need to be admitted to ER. I just counted 54 beds with patients in it all lined up in the hallways. They have NO ROOMS in this hospital. The staff are pretty good but for the love of God, DON’T take your loved ones here. We are only here because we have to, a family member had transplant surgery and is back in for complications. Otherwise I would pack him up and never come back."

"I did my nursing clinical on the 6th floor cardiac medical surgical floor. The nurses did a great job of incorporating us into patient care. As students we felt that we were really helping the nurses and patients. The care on the floor was excellent and it had been over a year since they had a central line infection. It is definitely a place I would go to receive care and or to work."

"Are we all seeing and reading these reviews, because i know that the upper management is thinking. But they are ignoring the people. Its not like they are a bad pizza place. They are a place of healing. Listen to your patients. Change your ways."

"My family member was here for one week before she passed away. The Dr on her case treated our family like garbage. She had no bedside manner, and was extremely rude to us during this difficult time.. She acted annoyed as if she was taking up a bed space. My poor aunt would listen to her (Dr.) speaking to us during her final days and you could see the fear and anxiety in her face. My aunt was terrified when she would walk into the room. Stay away from this hospital. The elderly are not treated w care or compassion. This is a 2.8 star hospital. I’d give it a 1 and that’s being generous."

"I am writing this review with an overwhelming sense of gratitude and appreciation for the exceptional care the staff, doctors, and nurses provided to my mother during her urgent admission into Lahey. Your dedication and expertise undoubtedly saved her life, and for that, my family and I will be forever grateful. From the moment she arrived, my mother was met with compassion and professionalism. The staff showed tremendous empathy toward our situation and promptly guided me through the admission process. This initial encounter gave us reassurance that we were in the right hands. Once my mother was placed in critical care, we witnessed the true extent of your team's expertise and devotion. Every single nurse we encountered treated my mother with the utmost kindness and consideration. They not only attended to her medical needs but also took the time to listen to my brother’s concerns and provide emotional support, which made her feel welcomed and cared for. Dr. Pace, your exceptional skills and quick decision-making played a crucial role in saving my mother's life. We are deeply grateful for your expertise and dedication in overseeing her treatment and recovery. Your calm and compassionate demeanor throughout this challenging period gave us immense comfort and trust in your abilities. Beyond the medical care provided, it was evident that the entire staff at Lahey Clinic Hospital genuinely cared for the well-being of their patients. Each member of the team, from the nurses to the doctors, contributed to creating a supportive and healing environment. Thank you for going above and beyond in your roles and for making a difference in the lives of patients and their families. We are forever indebted to each and every one of you for giving my mother a second chance at life."