Milford-Franklin Counseling Services, Inc. 409 Fortune Boulevard, Milford, MA 01757

"I’ve been to many therapists ,and could not find anyone I stuck with . I feel like alot of therapists (in my case ) just give you what’s in the textbooks and don’t take the time and effort to understand you and how you feel. I highly recommend!! compassionate , respectful , and so supportive ."

"I went to Milford-Franklin Counseling Services because it was near my place of work, and two friends had recommended it. My first good impression was that my therapist started and ended on time, so I could trust that I wouldn’t overrun my lunch break. I went there having a variety of challenges. My therapist helped me sort things out, piece by piece, until life became more manageable and I could enjoy myself again. I hadn’t thought that possible. I highly recommend this place."

"very upset with our experience here. We expressed we wanted to be seen. They put us on a wait list and then called and said a spot opened up. I told the woman we would take it but since It was so short notice would we start following week. She said she didn't know and would call me next day. I called the following morning to check in and was told the spot was taken. Why would they give our spot away when we said yes to begin with???? Its very unprofessional and they didn't have an explanation. I wouldn't deal wit this place again just from this experience. I am very angry and upset. Don't bother calling this place. They obviously don't care. This is a reply to what the counseling center wrote I did not say I couldn’t take the counseling appointment. I asked if we could start the following week and if not we would take the appointment. The woman I spoke to had no idea and said she had to ask and would call me back in the morning. When I called first thing next day they gave our appointment away even though I said we would take it if we couldn’t start the following week. So the reply they posted is nonsense and when I asked why they gave our appointment away they said they didn’t know and would look into it. Get your act together Milford-Franklin counseling. You have no idea how to run a practice"

"I love this place. My doctor referred me for a family issue that was troubling me. I got an appointment right away, and they have been nothing but professional, supportive, and respectful. My counselor is easy to get in touch with, provides constructive feedback, and has been truly caring and compassionate. She has changed my outlook on life."

"I'd like to be able to say that I was rating the services of the counselors and therapists however I was put on a waiting list in late August 2016 and told it would be about 6 to 8 weeks before there was opening. I called back every 3 to 4 weeks for the first 5 months to keep checking in and updating my information. When I called in March there had been a turnover in staff and my name had disappeared from the wait list. At that time I was added back on it. When I called at the end of May I was once again off the list and told it would be at least three months before the new staff was certified and would be able to take on new patients. I find it upsetting that any type of health issue is treated with such disregard. If I'm reaching out to ask for help the 8 month wait (and 3 more to come) seems to say that the practice is not concerned about their patients. As long as you're not in a rush to take care of your mental health this is the place to go."