Temporary Disability Insurance 1511 Pontiac Avenue, Cranston, RI 02920

"I’m so confused. The automated system says they’re open Fridays to take calls from 9am-3:30pm. I called at 3:25pm and after saying their hours of operations, it just said goodbye and hung up. UPDATE: there is no point in calling them because the automated machine just hangs up after saying the hours of operation BUTTTT if you email them, they reply by calling you. I sent an email Friday evening and they called me today in the afternoon. Really good customer service when you actually get to talk to someone."

"I have always had very good results when working with customer service @ TDI. I am also extremely thankful that we have the option to receive TDI in RI. It is not a luxury afforded by many states."

"I called 67 times yesterday and all I got was a busy tone mind you, they told me to call them since Friday. I haven’t had no response to any emails. It’s been four weeks since I filed my claim. It’s sad to see state programs failing us like this. This is some thing we need to address with our government officials. Update: if I could write every single day of how much they suck I would. I have been calling since 8 AM. They told me that they’re close at one point even though it was past 8 AM and the rest of the time I’ve been getting busy ringtones; it is now 8:56 am I am at their location and they’re telling me that it’s not open to the public…. So they don’t pick up phones and they’re not even dealing with people in public, what are they actually doing?"

"if i could put zero stars, i would. TDI RI, is HORRIBLE when it comes to answering the phone. they have no idea what a phone is nor how it works. it says they are available monday tuesday thursday, 8am-3:30pm but you call at 8:30-9am and get told by the automated machine that they aren’t available and it hangs up on you. i just had a newborn and i’m trying to find information about my TCI claim, but it seems the only way i’m going to be able to get that information is to go through the Better Business Bureau"

"If I could give zero stars I would I..... would also opt of of the payroll deduction if I could and just get better insurance cant ever not get a busy tone it takes days for a call back if at all ...overly inefficient state run system. why cant this be all done over e mail or an automated e system, we can send satellites halfway across the dam galaxy but I cant get the insurance I paid into in a timely manner...5 wks still waiting. .come on"