J.J. Foley's Cafe 117 East Berkeley Street, Boston, MA 02118

"My family and I come here every year for a Christmas lunch. We have been coming for years. Unfortunately this year will be the last as our service on Saturday the 2nd was the worst I have ever experienced. We arrived at about 2pm with a party of 7. We waited to order until everyone in our party arrived. We all ordered at the same time. About 20 minutes later, 4 meals arrive. We politely try to wait until the other meals arrive but it starts to be a while. After about 10 minutes the waitress says she will check on the other meals. She comes back and says somehow they were placed on a different ticket and would be out shortly. Maybe another 10 minutes later she arrives with 1 meal and tells our two other guests that no one told her they ran out of meatballs and would have to pick something else from the menu. This now had to have been at least 45 minutes from when we all first ordered. If you are out of a product, that's fine it happens but tell the customer when they order or when you give the order to the kitchen, not 45 minutes later, after everyone else has received their meals. The two other meals are ordered and must take another 20 minutes to arrive. You would think those two orders would be placed on a rush but apparently not. It was not that busy in there, it was about 3:15pm by this time. When we finally got the check, we politely asked the waitress to remove the two meals that arrived over an hour after they were ordered and significantly later than the other orders. She went to get the manager, or another employee, he never introduced himself. He just said "so what's the problem here?" We explained what happened, his reply was "well we ran out of meatballs earlier today"- completely missing the point! He didn't even apologize. He said best I can do is take off one of the entrees. We accepted as we did not want to argue. We would have appreciated an apology or at least some form of taking responsibility. He was extremely cold to us. The whole experience left us all with such a bad taste in our mouths. I work in the food industry- I get that mistakes happen, products run out, items are misplaced but you at least have to own up to it and treat the customer the right way to make up for it. We are extremely disappointed and will never return."

"The food is excellent. My friends and I had the bacon tots and I had Smithwicks. Excellent customer service. The bartenders were Irish that was cool. This is the oldest Irish bar in Boston. The area, though, yikes! Just lock your doors. Otherwise, great bar. I would return next time I'm in Massachusetts."

"Best clam chowder! And nice sized portions, the service was top notch, as well."

"We happened upon this place after visiting the SoWa open market and had a lovely mother's day lunch. The service was really good, the waiter offered my mother a sampler of beer when she couldn't decide, which was really helpful and she loved the ones he suggested. We split the pizzaiolo steak sandwich which was absolutely delicious. Plenty of leftovers too!"

"The food is very good and staff are very amicable. We had Fish & Chips and Shrimp & Scallops Pasta. Everything was very delicious. The flavor of the fish was very good including the batter, which was very crispy and well seasoned. I had fish & chips all over the US but this one was one of the best. And shrimp & scallops pasta was little spicy and very tender and mouthwatering. We loved the place would visit once again if we go to Boston again."