OB/GYN & Infertility

"My husband and I were referred here for infertility. The nurses and staff were always very friendly and I never felt like a "patient". They made me feel like a friend or a sister and they always listened to my concerns and answered any and all questions at any given time, even outside of the office. I actually wish that I could just keep them as my primary care, as they were always so respectful about my decisions. Thanks to Dr. Card and her team we recently welcomed our baby boy to the world. To them they were just doing their job, but to us and our family we received the greatest gift imaginable. Thank you!"

"Multiple labs were drawn without my consent that I did not need, I was billed over 2,000 for routine labs, immunity titers and hormone panels. I only agreed to about half of what was actually ordered and came in for a very specific concern, and had a pre conception visit just months prior with a regular obgyn. I came to the visit with information about all of my work up thus far. The nurse was kind. When I contacted them, I was told the practice manager, Jacqueline, would reach out regarding my concerns, who never did. Patient experience ignored my concerns. I was told the physician, Dr. Card, is not allowed to speak to me about billing, even though my concern was not only about billing, but I wanted to know the purpose of some labs drawn. Never reviewed any of it with me when I requested it. I think she just wanted to not get involved. I was treated extremely poorly by administrative staff and patient care experience, who stopped answering my call after I explained to them my issue. They said it is unusual to receive a complaint, and that they would get back to me. Then they ghosted me. Some beaurocratic exchanges were had on BBB. I questioned their surprise billing as well, and they told me under the new law, I am not protected from surprise bills (which is true I learned). Apparently I’m also not protected from doctors going ham ordering unnecessary labs. For example, varicella IgG and IgM? Really? IgM is for concern of active infection of chickenpox. I was never notified this was something I needed before it was ran. I could go on. But at least explain WHY. I feel like all of this escalation and drama could have been avoided with proper, respectful communication over the phone. No one ever called me, the practice manager called once just to tell me "we're reviewing your concern" after I escalated it, then never called again. It’s been extremely hurtful too because as a physician herself, I couldn’t believe that this is the treatment patients get when they have a concern. I suppose it’s all smiles and “patient care first”, until there’s a concern. Obviously my expectations for informed consent may be a bit higher since I’m a physician myself. I feel like the doctors may be good but at the end of the day, the patient doesn’t actually come first here and for that I would never recommend them. The doctors where I work are good too, I just didn’t want to be seen by colleagues. Every lab drawn should have consent obtained and it should have been explained. If this was done, 50% of labs that were ran would not have been completed. Moreover, I was referred to a WDH lab site that wasn’t really covered under my insurance but that is my fault for listening to her and not telling her I prefer to go to "x" facility instead, although I wish my physician considered that before recommending me to go there. I am definitely wiser after this, and will be more mindful for my own patients as well. The thing they have been most responsive about is threats to report me to my credit if I don’t pay immediately. Obviously a very uncomfortable situation to have to decide between just accept their wrongdoing and pay them or try to have them acknowledge the various things that went wrong here. They were non-responsive to my concerns, but made sure that I received their threats. Frustrating to receive so many communications/threats from them about their desire to get paid, but receive absolutely no responses to my actual concerns. Radio silence for the last 4 weeks since I reiterated my requests. Then boom, billing sends me a message reminding me again of the bill. I wish I never came here. It was probably the biggest mistake of my journey to starting a family. The biggest issue isn’t even the bill, it’s the treatment I received by WDH and the obgyn/infertility practice. I was treated very poorly. However, one good thing that came of this is that it made me more committed to preventing this from happening to my own patients, and more aware of the issues patients may encounter after the physician visit."

"This is the best OBGYN I’ve ever been to! I went here throughout my entire pregnancy and always felt welcomed and respected. They always asked my consent on everything they did and explained everything thoroughly. I never felt out of the loop when it came to my care. The midwives and Obstetricians here are nothing short of amazing. Thank you for providing great care!"

"I couldn't have picked a better practice to help deliver my baby girl. I loved everyone in the practice and am actually going to miss them now that I have delivered. Not very often one can say they will miss going to the doctor ;) they were knowledgeable, helpful, accepting of your plan and truly helped guide you. Can't thank them enough."

"I went here for 3 years when I lived in NH until recently - no major concerns except that sometimes the front desk staff isn't there to greet you right away and maybe they could be a little friendlier from what I remember. But my doc was really helpful and informed about modern health & sexuality. I do wish she would have let me know how painful the IUD insertion was going to be before it happened."