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Toyota of Braintree
210 Union Street, Braintree, Massachusetts, United States
About the Toyota of Braintree
Toyota of Braintree is a premier car dealership and auto repair center located at 210 Union Street in Braintree, Massachusetts. As an authorized Toyota dealer, we offer a wide selection of new and pre-owned vehicles for sale, as well as expert car repair and maintenance services. Our knowledgeable staff is dedicated to providing top-notch customer service and helping you find the perfect vehicle to suit your needs. Visit us today to experience the Toyota of Braintree difference!
Photos of Toyota of Braintree
210 Union St, Braintree, MA 02184, United States
Opening hours of Toyota of Braintree
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 17:00
Sunday:
Day off
Reviews of Toyota of Braintree
"The organization in the service department is lacking. I booked an appointment online and indicated that I was going because of a recall. The first time I went they told me I had to have cleared out the back of my car. So I rescheduled the appointment. Went again 2 weeks later and they tell me the parts are on back order. Now I have to rebook and go a THIRD time. I don’t understand what the point is of booking an appointment and indicating the work I’d like done if they don’t even bother to use that information. This isn’t the first time this has happened either. In the past, I’ve booked appointments for repairs that I specified in the booking only to get there and they tell me the technicians they need don’t work on that day. Could they not have told me this before I got there? I could call beforehand but the last time I tried to call it took me 3 tries to actually get to someone. The amount of time I’ve spent going back and forth from this place for no reason is ridiculous."
"I chose Toyota of Braintree because of their high ratings and I wasn't disappointed. From the test drive through financing everyone was professional and personable, and Lenny did a great job of introducing me to the "bells and whistles" of my new vehicle."
"Sales Gerry was great, finance Freddy Z too. The experience was smooth and pleasant, I didn’t feel pressured on anything which is a big deal for me when buying a vehicle. I recommend this dealership."
"I am extremely disappointed with my experiences at the Toyota dealership in Braintree, Massachusetts. My first encounter was when I purchased a car from them, only to find out later that it had no brakes. This is a critical safety issue that should never have been overlooked. Additionally, I was assured that a problem I pointed out during a test drive would be fixed before purchase, but that turned out to be false. I ended up having to go elsewhere and pay out of pocket to address the problem. More recently, I brought my car to the dealership to have a flat tire fixed under warranty. To my dismay, they not only ignored the issue but also had the audacity to call me and claim that the problem was resolved. When I received a receipt for a staggering $370, I was shocked to see that no actual work had been done to fix the flat tire. The lack of professionalism, accountability, and honesty displayed by this dealership is completely unacceptable. It's clear that they prioritize their profits over the safety and satisfaction of their customers. I strongly advise others to steer clear of this establishment, as my experiences have shown that they cannot be trusted to provide reliable service, Furthermore, after my frustrating encounter with the flat tire issue, I decided to review my dash cam footage from the dealership visit. To my disbelief, I witnessed the service staff merely check the vehicle in and then promptly return it to its parking spot without any further action. This blatant disregard for providing the service I had requested only reaffirmed my disappointment in their lack of commitment to their customers"
"I am utterly disappointed with the service department at this dealership, which is particularly disheartening considering how I initially purchased my car here and even referred friends to do the same. My 2022 Sienna with 18000 miles developed a serious issue while I was driving – all the dashboard lights suddenly illuminated. Naturally concerned, I promptly brought it back to the dealership for assistance. The initial diagnosis was followed by a two-day wait for the required part to arrive, which is understandable. However, what ensued was a baffling display of neglect and incompetence. Despite the part's arrival, it languished uninstalled in my car for over a week. As someone who depends on my vehicle for my livelihood, this has caused me immense stress and frustration. I used to hold this dealership in high regard, but this experience has irreversibly tarnished my perception. The blatant lack of urgency, communication, and respect for my time is truly disheartening. To think that I recommended this place to friends only deepens my disappointment. If you value your time, money, and sanity, I strongly advise against entrusting this service department with your vehicle. It's truly a letdown when a place you once trusted falls so far from grace."
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