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Brad's Service Center
760 Front Street, Chicopee, Massachusetts, United States
About the Brad's Service Center
Brad's Service Center, located at 760 Front Street in Chicopee, Massachusetts, is a trusted institution specializing in car repair and maintenance services. With a focus on providing dealer-quality service at an affordable price, Brad's has become a go-to expert in the community and surrounding areas.
Established in 1980, Brad's Service Center has a long-standing history in Western Massachusetts, offering both domestic and foreign auto repair services. From its humble beginnings as a single-bay shop, Brad's has grown to become one of the largest independent shops in the state, with over 20 bays to accommodate a wide range of vehicles.
Customers have praised Brad's Service Center for its trustworthy, friendly, and helpful staff, as well as its competitive pricing. Whether you need a routine maintenance check or a major repair, Brad's Service Center is the place to go for all your automotive needs.
Photos of Brad's Service Center
760 Front St, Chicopee, MA 01020, United States
Opening hours of Brad's Service Center
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of Brad's Service Center
"(12/29) I don't think I have ever been to a car repair place where the person behind the desk has told me "maybe you should go/try somewhere else" You could think that, but it is impolite to say it to the person.There is a polite way to turn down a potential customer for that particular day/time, and encourage them to definitely try to come back when they can get back there. Very rude (younger guy), and was embarrassing to be spoken to like that.(12/30) In response to your response: Nice try in attempting to cover for your " colleagues" rudeness. But there was no suggestions by him made to remedy the situation. (Although I don't need any suggestions) It was just what I originally said "maybe you can go somewhere else". , and a few other rude undertones. Which I'm not stupid, I'm aware I can go somewhere else. But you don't say that to a customer. I'm also aware I can return. It didn't mean I was returning on the same day! (so why say - "failed to return"??) I feel like it would have depended on who was working that day as to how things would have went. I felt like he appeared snobby from the minute I walked in. That's just my opinion. (Don't post another response, at some point I will call there to further discuss.)"
"We have taken our vehicles to Brad's for years now! We won't go anywhere else. Awesome staff and quality work! Most importantly, straight shooters!"
"Fantastic experience. Amazing communication and Brian went above and beyond to answer my questions and get me in and out as soon as he could. Fast, friendly service! Never going anywhere else."
"Again and again Brad's impresses me with their clear communication, readiness to help, honesty, transparency, and good prices. I don't know that much about cars and they always take time to explain anything I ask about. We've been using them for all our regular maintenance since we moved to Chicopee and they're the best shop I've known in years. I recently had to have my car towed to a shop in another city in an emergency while traveling. Brad's took time to consult with me even though my car was (unfortunately) elsewhere. We recommend them to anyone who asks."
"This is a truly wonderful story about how terrific Brian and his team are! My wife and I were driving from Florida to Vermont earlier this month. Our passenger front wheel was making a loud scraping noise and we thought it might even be a wheel bearing. We stopped driving late in the evening and stayed in Chicopee for the night (our old home town many years ago). I called Brads in the morning before 8 am. Brian told me that they were booked out with customers for another week and a half! Yikes. I explained to him my situation and he told me to bring the car in to assess the issue to determine if the car was safe to drive. He had one of his technicians (John, I think) come out to our car. He did a quick drive around the lot, retrieved a tool and fixed the issue (apparently not a major repair) immediately. I went in to pay Brian for the service and he said…” no charge, it was an easy fix”! We were on our way to Vermont by 8:10am. I can’t thank the team at Brads enough for looking at our wheel and assuring us that we were safe and good to travel. You don’t see too many acts of kindness like this. My only regret is not posting a review sooner. God bless you all and I wish you much success. Dave"
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