Valvoline Instant Oil Change

"I’ve been going here for years. The staff is very knowledgeable, professional and kind. Every single time."

"I went to this Valvoline for an oil change and tire rotation. After they completed my tire rotation I was told there was a nail in my tire and I needed to go to a tire shop ASAP to get it repaired. I IMMEDIATELY went to a tire shop down the road from the Valvoline and when that tire shop tried to remove my tire they found that the lugs were misaligned on the studs and had been over tightened to the point that, in order to repair my tire, they needed to break the lugs and studs off. When I reached out to Valvoline to get reimbursed for the lugs/studs that had to be replaced due to their mistake of misaligning/over tightening I was immediately dismissed by the manager and was told there was “no way” they were misaligned or tightened. I have now tried to get in touch with the regional manager who has not called me back after almost a week of trying. I think this is terrible business practice. Maybe they can do a quick oil change but they messed up my tire, tried to gaslight me into thinking they didn’t do anything wrong, and now will not get back to me. I will never go to Valvoline again if this is how they treat customers."

"Good work, friendly people, flexible. I would go back."

"They ridiculously over tightened the new oil filter. Guy was basically jumping on his wrench to get it as tight as humanly possible. About an hour later the check engine light came on (possible this was just a coincidence, but could have been caused by over tightening and breaking something) and I had to remove the oil filter to make some repairs. This is when I realized the filter was NOT the OEM size, so I couldn't remove it with the tools I had. Had to buy new tools and even then, it was nearly impossible to get off because of how tight it was. Changing my oil myself from now on."

"My spot in Brookline to get my oil changes! Right down the street from NETA dispensary, they are always so polite and efficient!! I would recommend this spot to anyone! Again, the staff are on point and have the best grasp on what each car needs. It's just such a great location for me!"