Dunkin' 153 Endicott Street, Danvers, MA 01923

"First of all, I wanted a chokky sprinky donut but they were OUT. At 1 PM?? That’s all right, I can rock wid it, so I asked for a strawberry sprinky donut. I think you know where this is going. They were OUT of THAT TOO! Alright, give me a plain strawberry donut, I said, dejectedly. As I pulled up, they took over 5 minutes to give me my food. The drinks were bland and watered down. And here’s the kicker: they FORGOt to give me my donut. Heavily disappointed"

"Horrible customer service. They messed up my order and when I went to try to get it fixed the young woman there gave me the stinkiest attitude for no reason because I nicely asked to get it fixed. She basically threw the drink back together and handed me my cup dripping in coffee and when I asked for napkins she handed them to me again with an unnecessary attitude. I had NEVER had a problem at any Dunkin’ Donuts with them fixing anything they got wrong. Management here needs to teach them what customer service is. I’ve never understood why work in customer service with an attitude like that one."

"Since the reopening this place has been a disaster. They’ve gotten my order wrong twice and had really slow wait times on the drive through. I’ll be going to a different DD from now on."

"I have NEVER had a worse experience at ANY fast food restaurant. The two kids working were WAY more concerned about flirting with each other than actually providing service to anyone. We went to the drive-thru because there was not a single car in line or at the window, waited for about 7 minutes before someone took our order. Waited for another nearly 10 minutes for someone to come to the window...the window through which I can clearly see two teenagers engrossed in conversation and not another soul. She took my payment, didn't offer a reciept. Finally receive our food with no pleasantries or courtesy, AND no straws. Wait another 3-5 minutes for her to open the window again and say "what do you need". Asked for straws, they were handed over without a single word. Drove off only to figure out they got the order wrong. Took my food inside and patiently waited for 2-3 minutes for them to pause their conversation long enough to acknowledge that I was there (I'm the only person in there beside these two workers). Told her what was wrong with the order, not mad or rude about it in anyway, she gave me a look and said "ok" then snatched the bag from me and tossed it in the trash dripping in attitude. She had to ask me what was in the sandwich I had ordered. I was handed a new sandwich again with ZERO courtesy. If I wasn't trying so hard to restrain myself from slapping the attitude off this girl (or if I was more of a Karen) I would have asked where their manager was, because they sure as stink weren't managing the productivity or attitude of their workers."