Muffin House Cafe 296 Washington Street, Westwood, MA 02090

"Every single time I come here they mess up the breakfast sandwich order. And it’s not a crazy order it’s simply just subbing for a different meat. I ordered a large coffee and they packed it with ice, there was like two sips. There’s a lot of high school kids working here. You want to give them the benefit of the doubt because it’s probably their first job, but on top of my order always being wrong, they are extremely rude. One kid insulted my boyfriend to his face today after he came back 4 times saying they were out of every ice coffee flavor. I’ve already been given gift cards in the past for my order being wrong. Today was exceptionally bad, so I think I’m done here. Won’t be coming back. Muffins are good but not worth the extremely bad service and lack of organization."

"I could not recommend this place more. From the service to the food, 10/10. Melissa is the absolute best! I will go out of my way to stop at Muffin House for a coffee or sandwich just to say hello to Melissa. As someone who works in hospitality and customer service, she NAILS it. You can tell she cares about making her guests happy and that she’s great at what she does. Jess and the rest of the staff are also phenomenal! I’m so happy this location is so convenient for me because I couldn’t imagine going anywhere else for a coffee or breakfast sandwich - not to mention the muffins and pastries! I bring a box of goodies whenever I have an event or am a guest at someone’s house and they’re always a hit!"

"I had never been here before. I ordered a holiday pie from here; I had a scheduled a specific time to pick it up. While I waited, I ordered the strawberry cheesecake muffin and the banana nut blueberry muffin. Both were delicious. When I went to get my pie, someone asked me to wait, and they would be back. No one came back, I waited 20 minutes before I asked if I could be helped again. My pie was sitting there the whole time. The woman who helped apologized numerous times and was so very nice and helpful. I can't express enough how great she was. Her customer service ensured I will absolutely be back soon. Great place. Oh, and I almost ate the entire pecan pie by myself. :)"

"Amazing selection of Harney and Sons teas (including herbal options), sandwiches, quesadillas, and, of course desserts and MUFFINS (soooo many muffins). I am pretty picky about my muffins and these ones had a nice crispy top and a perfectly gooey soft inside and so I was pretty delighted. I tried the double chocolate, and I tried the lemon. Lots of gluten free options too (made elsewhere which is great for safety)."