Cole Haan Global Headquarters

"My message is to CEO Jack Boys, Cole Haan has taken one of the biggest nose dives in recent years. This can all be blamed on corporate leadership. In the 90’s they were a top innovative brand. Consumers were pushing them up to the category of Gucci and Ferragamo. I use to take great pride in investing monthly on their latest offering. If you fast forward to now, they are a cheap discounted brand. They manufacture all over the world and there is no consistency in quality. They make a variety of products for different retailers and sale through outlet stores. There online store is a joke. You will pay up front and wait for over three weeks for delivery. Customer service is a scripted joke I’m glad my only investment in this company was over 200 different shoes and apparel. If I had been a stair holder, I would have demanded a major change in leadership. Goodbye Cole Haan, you had your window of opportunity and you blew it."

"One of the worst experiences I had ever. More than three weeks to get an answer on the delivery of my order then I received a call saying sorry it is out of stock. Another promise we will provide you with an extra discount then suddenly I received an email with the cancellation of my order. Not recommended at all. It has been reported to the head office without any proper action."

"This worklplace is truly Exploitive and will use temps and employees to their advantage, I've worked here for 2 years straight took 1 week off and now im getting yelles at for taking the week off, and some days i needed off because i was in too much bodily pain to even bare it"

"Wow TERRIBLE TERRIBLE customer service. These shoes used to be quality years ago. They are now cheap Chinese JUNK that falls apart after 1-2 wears. Cole Haan will not help fix or replace the issues. Brand new shoes should not be falling apart right out of the box With so many options available I will never buy this junk again"

"Your customer service is horrible: Order number: WCH009956964 You couldn't answer my questions on email for more than 48 hours. You didn't provide me with 2 day shipping as promised. You are not willing to change to 2 day shipping as promised before the order was even shipped. It takes you unreasonable amount of time to ship the products. Your supervisor is rood and interrupting me while I talk. Your corporate office customer service blocked my number or doesn't answer my calls. You are not willing to assist in any way and justifying your unproductive and challenging manner of providing customer support and conducting business. Please address this message and it will be posted on web pages officially associated with your brand."