MinuteClinic at CVS 35 West Main Street, Norton, MA 02766

"Would not sign a simple osha form for a respirator. "I don't know what a respirator is" while wearing an N95 mask. Sent me to urgent care. Laughable. Inept."

"Left me waiting in chain for over an hour just to tell me they don't have time to see me."

"Second time having Alex help out my son. She was fantastic with him. This last time she recommended we go to the ER, which was the right move. Then she called us the next day to check in on how he was doing. Great service, and obviously a caring person. Hope she continues to work there."

"Okay, so it looks like that this is not a walk in clinic anymore even though the cvs sign says walk-in. You go to sign in and there is two options( have and appointment and don’t have an appointment). If you have an appointment scheduled the day before then you can be seen if not the system takes you through all the steps of registration then at the last step you can’t finish your registration. I called the NP to understand what’s going on and she said that she is booked for the day and can’t take patients. I walked in with my sick child at 9:20am . Not sure if that’s the goal of minute clinics??? Very disappointed"

"Stopped by the Norton minute clinic with my mother-in-law who had a foot infection and couldn't walk. There was nobody waiting and it was 45 minutes before they were supposed to close. I knocked on the door to the clinic and the person opened the door and told us she didn't have any appointments available. We told her of the situation and told her all we needed was a refill of her antibiotics. It would have taken her all of two minutes to either look at her foot or write out the prescription but refused. She was occupied doing something even though they were open till 7 and it was now only 6:20. She told us to go to an urgent care center elsewhere. I thought that was what minute clinic was supposed to be! This was a horrible experience. What does it take to be seen in an urgent situation? Does the person have to be spurting blood to be seen? I thought doctors were supposed to help people? Shame on you Norton minute clinic!"