Cooley Dickinson Medical Group Oxbow Primary Care 15 Atwood Drive, Northampton, MA 01060

"I had a new patient appointment recently and was very impressed with the time and attention the N-CP, the nurse and the front desk staff took with me. No one was rushed, I felt listened to and valued as a patient. Follow up tests across the street and subsequently at the hospital were easy and results were immediately available via MyChart. Follow-up communication with the medical staff was also easy via MyChart. All around an excellent experience."

"The doctors, nurses, and medical assistants are wonderful. I have nothing but praise for the clinical staff we have worked with. My issue is with the front desk/scheduling staff. On more than one occasion I’ve had appointments cancelled or times changed days before our appointment. The first time was for my infant’s vaccines. I was told the nurses “didn’t have time” for the vaccine visit we scheduled weeks in advance. Next was her well-child visit, where she was then supposed to receive previously mentioned vaccines (over a month late) due to them canceling the nurse visit. I received a call, again, days before our appointment stating they “scheduled it wrong.” Instead of our 1:40 appointment that we made over a month in advance, I was told I needed to come in at 8:40. I purposely made our appointment in the afternoon because I have both a toddler and infant to get out the door by myself. When told that 8:40 wasn’t a great time, I was told that we can schedule something in September, thereby pushing out my daughter’s two month vaccines another month (now two months overdue). This office is just consistently dropping the ball and can’t seem to get their act together. I am thankful that we are moving from this area early next year and only have to deal with them for a limited time."

"These doctors are wonderful and they really listen to you. LGBTQIA+ friendly. HAES friendly. Helped a lot with my fibro"

"We love Oxbow Primary. The staff is knowledgeable and kind. Great Docs, NPs, Nurses and Admins. Thanks for looking after us."