Baystate Convenient Care - Northampton

"I had a visit here back in November and my partner yesterday. We both saw Dr. A Nicora and just wanted to share how amazing she is. From her patience, letting you speak and listening to you, to her wonderful bedside manner. I believe that because of these components, it lead to my very prolonged coughing in November, messaging with my PCP after weeks and weeks and not resolving to being resolved within a few days, simply because Dr. Nicora listened and put together the pieces suggesting my BP meds having a cough as a side effect. Thank you for standing out as such a compassionate doctor; we wish we could see you as our PCP."

"Went to urgent care today for upper respiratory issues. They were extremely quick, helpful and never rushed me through. Met first with efficient and helpful Nurse who listened to all my symptoms . Then met with provider Reymond who was friendly, listened to my concerns and fully addressed issues. After X-ray,and blood tests, I was on my way with medication to address my sinus infection. Highly recommend this urgent care. From reception all the way through with each staff member, all were very professional."

"I will never go back! I went in for treatment of the flu. I was told that I needed a referral from my primary care doctor before I could be seen and that my insurance wouldn't cover the cost."

"I was most appreciative of the compassionate and professional care that I received at this urgent care site. The facility was clean and staffed well. The nurse practitioner was very experienced and gained my confidence quickly despite my being a retired nurse. Her diagnosis was spot on and the treatment was state of the art. So many times elders are over treated. This leads to a host of other problems. Highly recommend."

"I’ve needed to come here a few times, sprained ankle and other small things-everyone from receptionist to Dr were professional and efficient. UNTIL just recently-I had developed an abscess exactly over the scar from a serious surgery. None of which made any sense to me, and it simply would not heal. Several weeks later I went here, in pain and very concerned that there was more going on than an abscess. I waited two hours to see a PA who hardly even examined it-and told me that it looked “fine” and asked ME if I wanted antibiotics. I’m not upset about the wait, it is what it is, but I went prepared with surgical notes to make the case that it involved my prior surgery-it was waved off. I had been pushed away by sport med Dr, and PCP and this was my last resort. After that round of antibiotics the problem persisted and so back I went at 5:30 mid-week- I was turned away despite their 6:30 closing time because they were at capacity. I went to Amherst next to a different medical walk-in on university drive, and despite the place looking like a basement-third world country war zone set up, she confirmed that a SUTURE had worked its way out of the opening of that abscess. UNBELIEVABLE. If this is the future of our health care system, we’re all screwed. So glad I pay top dollar insurance premiums every month."