Upstate Dermatology 113 Hudson Avenue, Chatham, NY 12037

"I'd give this place zero stars if it were possible. I've never been to a medical office in which every employee seemed to hate every waking second of their lives until I'd been here. Absolutely DO NOT recommend this place. The actual dermatologist only cares to work one day a week and the Nurse Practitioner that takes all the rest of the appointments is a complete hack that doesn't actually care about your problems. I've had bad eczema for 40 years now and they refuse to do anything outside of holistic medicine and a steroid cream that doesn't solve the issue. Two visits at this point and I'm almost positive the NP doesn't actually know what my condition is. She just wants to keep telling me to take vitamin E and to moisturize.... DO NOT RECOMMEND GO ANYWHERE ELSE BUT HERE. At this point I think I'd trust a random person on the street more than I trust this office to do the right thing"

"I really liked this office when I first became a patient. Now that I am an established patient and needing to make additional visits I am not happy with the front office staff. There have been multiple times I have spoken with them and felt very unwelcomed or that I was annoying them. It has been very frustrating making appointments as well. I have made appointments and when I have gotten there they tell me I don't have an appointment or I made/rescheduled the appointment for a day when I work from home, which I would never do as its a far drive from my house. I love the doctors there but wish they had a friendlier/welcoming front office!"

"I had a very unhappy experience here and would strongly discourage anyone/everyone from subjecting themselves to this kind of treatment. Never have I been made to feel so overlooked, so invisible. It was truly a dehumanizing experience. With the exception of one or two receptionists, most of the staff is dismissive and seemingly irritated by the very presence of patients and the nurse practitioners rush you through the appointments with zero display of concern or care. I kept having to go back, time and time again, my condition never resolved, only made worse, but they get paid for every visit regardless. This is a really depressing example of the transactional nature of the American medical system. There is no element of being taken care of here, only taken for granted or taken for a fool."

"I was 7 minutes early for my appointment. They had requested I be there 20 minutes early to fill out paperwork (PS I have yet to ever take 20 minutes to fill out any medical paperwork -- and I could have filled it out afterwards, too), but I got a little lost, so I lost a few minutes. The doctor (or rather NP) refused to see me because that would "mess up their schedule" and because "appointments are only TEN MINUTES!" Meanwhile, THEY cancelled on me the previous week and when I asked why they responded, "because the practitioner won't be here." So, it's ok for them to cancel and inconvenience me, but I got lost (after driving nearly 1.5 hrs) and they wouldn't see me. The NP, DuShayne, who I was scheduled to see, spoke to the nurse and without making eye contact with me (I was standing right there) said he didn't have time to see me. The staff was cold, as well. I think I dodged a bullet - clearly people are numbers here. Glad to learn that before attempting to get care. Shameful."

"Disappointed in the Chatham office!! What seemed like a simple procedure turned in to several months later of sutures still surfacing even after two attempts to remove them. I had what was suppose to be the final appointment yesterday for the removal of the so called 'absorbable' suture. But after waiting 30 minutes in the exam room I decided to leave. No one said anything about the nurse practitioner was running late. As I was leaving I was asked if I had a co-pay? NO. Do you want to reschedule? I will find someone else to remove the suture. Secretary-GOOD-BYE. Not to mention I had to remind them twice that I have to have the lidocaine without epinephrine due to my heart. Isn't that something that should be in RED in a patient chart!!!? And no biopsy results were ever discussed with me. A bad experience all aound....."