CapitalCare Family Practice Averill Park

"If I could leave no stars I would . Very rude and unprofessional. One of the rude women from behind the glass blurted out my business in front of everyone in the office . Rude and nasty with her delivery . My husband and I waited 3.5 months for these appointments and refused to see me . Missed work and everything . DO NOT GO HERE UNPROFESSIONAL AND RUDE . Should have known because the office is connected to a dirty gas station . My husband and I sat in the car and honestly determined if we wanted to continue because the presentation of the office and parking lot was awful."

"Horrible outfit. Also just noticing the other 1 star reviews, not common for a small practice like this. Beware, for your own health."

"Had to go to the ER twice for inhalers cause they weren’t filling mine despite several request. Rather than filling my inhalers after this review they send me a letter saying they were terminating me as a client for failure to maintain a healthy patient-doctor relationship. I’m retired army, I thought the VA was bad but this place takes the gold."

"I moved to NY a few years ago and figured I should find a new primary. I like this office more than I did the primary in Vermont. I had been with them for probably 20ish years. The doctors, nurses and even the secretaries are so nice and easy to talk to. I am very pleased with the few appointments I have had with this office. Recommended them to my sister just a moment ago."

"Dr Thorn has been my primary doc for 3 years. Staff is helpful, office location is very convenient. I'm medically a bit interesting, but healthy, so I only see the Doctor, but usually just for regular checkups. Dr Thorn is very friendly and has a good sense of humor. She seems very knowledgeable and works with patients to improve their health - not just lecturing you (when I was a smoker, I appreciated her brain storming with me instead of just lecturing me about quitting). There is one nurse who is a bit...no-nonsense. Some may appreciate her attitude, I didn't love it, but everyone else is great."